Explore the top rated live chat tools to acquire leads, reduce response time and deliver superior customer experience
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Turn every customer interaction into a memorable experience with a modern live chat solution. Built for scalability and performance.
Multiple team members can access and respond to customer queries in real-time, ensuring efficient collaboration while avoiding duplication of efforts.
Proactively engage website visitors by sending targeted messages, improving conversion rates while turning visitors into loyal customers.
Set up automated actions based on specific conditions, such as automatically assigning chats to a particular team member or triggering follow-up emails.
Instantly respond to common queries, handle simple transactions, and gather necessary information before directing the conversation to a human agent if needed.
Providing exceptional customer support is crucial for businesses to thrive. With customers expecting immediate assistance, failing to adapt to this shift can result in a tarnished brand reputation.
Live chat tools offer a game-changing solution to this challenge. Advanced features like workflow automation, chatbots, co-browsing and video calls empower businesses to deliver real-time support at scale.
Let’s explore the best live chat software platforms available in the market that’ll help you prepare to make an informed decision.
Live chat software allows businesses to engage with website visitors in real-time through instant messaging. It is typically used as a customer service solution, providing a convenient way for customers to communicate with businesses directly on their websites.
Key objectives:
Follow the comparison of top live chat software highlighting their key features along with prices:
| Software | Price |
Free Trial/Plan | 5 Key Features |
| Veemo Chat | $29/user/month | 14-Days
free trial |
|
| Omni24 | $29/user/month | 14-Days
free trial |
|
| LivePerson | Request a quote | N/A |
|
| Olark | $29/month | Free-trial available |
|
| Tidio | $29/month | 7-Days
free trial |
|
| Hubspot | $450/month | Free-trial available |
|
| Tawk.to | Free of cost | N/A |
|
| Chatra | $17/month | 10-Days
free trial |
|
| LiveChat | $20/month | Free-trial |
|
| Intercom | $74/month | Free plan available |
|
| Userlike | $90/month | Free-trial available |
|
Let’s explore the best live chat tools that are perfect for every business, regardless of its size or industry:
Best live chat software for omnichannel sales and support
Veemo Chat is a messaging platform designed to enhance customer engagement while streamlining communication. This is Ideal for businesses of all sizes, from small to large enterprise, as it delivers exceptional support, driving business growth.
Veemo Chat’s live chat enables businesses to streamline scattered conversations to provide consistent customer experiences by centralizing all interactions into one inbox. Its chatbot frees teams to focus on meaningful, high-value customer engagements.
Key features:
Pricing: The plans start at $29/user/month with basic features and goes up to $129 which includes advanced features. You can also get customized pricings as per business requirements. Try the 14-day trial and check out the pricing plans for more details.
Great live chat software for real time customer experience (CX)
Omni24 is an AI-powered customer engagement platform that includes support, sales and marketing suites to improve business operations. Businesses can engage website visitors in real time with personalized messages and email, along with automated messaging.
Businesses often struggle with disorganized support queues and misrouted queries. Omni24 solves this by combining chatbot integration and conversation tracking to make sure visitors get timely responses.
Key features:
Pricing: The pricing starts from $29/month with one inbox feature to unlimited inbox for $149/month. The pricing depends on factors like the number of users, the level of features required, and the scale of customer support operations. Omni24 also offers a 14-day free trial for businesses to explore its features before making a commitment. Check out their pricing for more detailed comparison.
Seamless live chat platform for large organizations
LivePerson is an enterprise grade live chat & AI platform for large organizations to connect with their customers through a variety of messaging channels, including website chat, SMS, WhatsApp, Facebook Messenger, and more. Businesses here get to meet their customers where they are while providing a seamless communication experience.
One of the key features of LivePerson is its AI-powered chatbots. These chatbots handle basic customer inquiries, freeing up human agents to focus on more complex issues. Businesses can measure their chat performance, monitor agent productivity while gaining insights into customer behavior. The data helps improve customer support strategies while optimizing chat operations.
Best website live chat platform for easy customization
Olark is a live chat software that allows businesses to create user-friendly interfaces for the website visitors. It offers seamless integration with popular platforms like Shopify, WordPress, and Salesforce.
The key feature that sets Olark apart is its customizability. You can easily tailor the chat widget to match your brand’s style while customizing the chat box to display relevant information about your products or services. It also comes with real-time reporting along with analytics to track important metrics like chat volume, response times along with customer satisfaction ratings.
Best free online chat tool to streamline customer communication
Tidio offers a wide range of features designed to streamline customer communication. Businesses here get to integrate their live chat with various messaging apps such as Facebook Messenger and WhatsApp.
Tidio also offers email marketing automation, which enables businesses to send personalized and targeted emails based on customer interactions. The feature helps nurture leads while building strong customer relationships.
HubSpot’s live chat software allows for personalized chat experiences, where businesses can greet visitors by name and tailor responses based on their specific needs. With intelligent virtual assistants, businesses can automate responses while providing 24/7 support, even when human operators are unavailable.
The software integrates seamlessly with other tools within the HubSpot suite, such as the CRM and marketing automation software. This integration enables businesses to have a complete view of their customers’ interactions, ensuring a personalized and cohesive experience across all touchpoints.
Tawk.to is one of the most popular free live chat software that provides a wide range of features that enhance customer support and enable businesses to provide personalized assistance. It also offers integration with popular messaging apps like WhatsApp, Facebook Messenger, and Viber, ensuring businesses can connect with their customers on their preferred platforms.
Tawk.to’s intuitive chat interface allows businesses to easily manage conversations and even create customizable chat triggers to initiate conversations with visitors. The software also offers real-time visitor monitoring to track the pages visited by their customers and gain valuable insights into their behavior.
Chatra offers a free live chat software that enables businesses to provide real-time customer support and engage with their website visitors. With its multichannel support, businesses easily manage conversations across different channels including website chat, Facebook Messenger, and Telegram.
Chatra also makes it easy to receive instant notifications for new chat requests, ensuring that no customer query goes unanswered. It also offers chat routing, allowing businesses to assign specific chats to the right team members, ensuring efficient and personalized customer support.
LiveChat offers businesses the ability to easily incorporate a sleek and customizable chat widget into their website. The software comes with a user-friendly interface that enables agents to seamlessly engage with customers through chat.
One of the key features of LiveChat is its powerful reporting and analytics capabilities. It provides comprehensive data and insights into chat performance, agent efficiency, customer behavior along with satisfaction levels. Moreover, it offers a variety of engagement tools, such as proactive chat invitations along with customized greetings, to actively engage website visitors while turning them into potential customers. A roundup of top LiveChat competitors with key pros and cons.
Intercom provides businesses with a comprehensive platform for real-time communication with their customers. It provides a wide range of features designed to streamline customer interactions, boost sales, and improve overall user experience.
Intercom’s automation features allow businesses to create customized chatbots that handle common queries. It eventually saves time and effort for both the customer along with the support team. It also has customer segmentation capability to categorize their website visitors based on various criteria such as behavior, location, or previous interactions.
Userlike is another popular free live chat software that allows businesses to customize the chat widget to match their branding, ensuring a seamless and professional customer experience. Its real-time visitor monitoring feature enables agents to see the pages a visitor has viewed and their geolocation which leads to an insightful personalized interaction.
Userlike provides robust analytics and reporting features, allowing businesses to analyze their live chat performance. This helps in measuring customer satisfaction, agent response times, and the overall effectiveness of the live chat channel.
Live chat solution has become the highest RoI customer channel for excellent customer service and enhanced online presence, leading to high competition. Here are seven key features of top live chat software:
A team inbox feature allows multiple team members to access while responding to customer queries in real-time. It ensures efficient collaboration and avoids duplication of efforts. With a team inbox, your customer support agents can handle multiple conversations simultaneously, providing swift along with accurate responses.
Chat campaigns enable businesses to proactively engage website visitors by sending targeted messages. The feature allows you to reach out to potential customers who may be hesitant or have questions about your products. Implementation of these chat campaigns improves your conversion rates while turning visitors into loyal customers.
Automation is key to streamline your customer support process. Live chat software with workflows and rules allows you to set up automated actions based on specific conditions. For example, you can automatically assign chats to a particular team member, trigger follow-up emails, or escalate the conversation to a supervisor when required.
Artificial Intelligence (AI) chatbots are a game-changer in the world of customer support. They can provide instant responses to common queries, handle simple transactions, and gather necessary information before directing the conversation to a human agent. AI chatbots improve response times and customer satisfaction while reducing the workload on your support team.
Intelligent routing ensures that chats are automatically directed to the most appropriate agent for review. A predefined criteria such as language, skills, or availability helps live chat software to route inquiries to the right person. Thus, ensuring that customers receive accurate assistance.
Understanding your website visitors is crucial for delivering a personalized experience. Live chat software with visitor analytics provides great insights into customer behavior. You can use the data to optimize your marketing efforts, identify trends, and tailor approaches to better meet the customers’ needs.
Your chat messenger should match with your brand’s look and feel to create a personalized user experience. Customization options like widget branding enable you to change the Live chat widget’s appearance, colors, logo along with language to match your website and maintain brand consistency.
The right live chat platform can transform your customer support strategy. Consider below key factors to evaluate before making your decision.
Identify your primary goals such as for sales support, customer service or lead generation. Understanding the specific requirements helps to choose platforms that align with your objectives and strategy.
A good live chat software should unify conversations across website chat, email and social media channels. It ensures a consistent customer experience while reducing agent switching between tools to improve overall team productivity.
Look for software that offers chatbots, intelligent routing and automated messaging capabilities. These help in managing routine inquiries to free up human agents for complex issues. Chatbots also ensure round-the-clock customer support availability and responsiveness.
Ensure the live chat software supports seamless integration with your existing CRM, helpdesk and marketing tools. Strong integrations support automatic customer data sync, eliminating manual work, and streamline overall support workflows.
Scalability is key for your business growth without high costs. Compare pricing tiers, user limits and feature availability to make sure long-term value as your customer support needs expand.
Verify if the platform offers encryption, data protection and compliance with industry regulations. This is critical for businesses to handle sensitive customer information, financial data, or operate in regulated industries.
Live chat solutions have become an integral part of customer service and support for businesses of all sizes. Every startup, Ecommerce as well as SMB’s will benefit from the live chat solution better. Here’s the list of benefits that’ll contribute to a quality CX:
1. Superior customer experience: Live chat allows businesses to provide real-time support to website visitors. Customers can have their questions answered instantly, eliminating the need to wait on hold or send emails. This immediate response leads to higher customer satisfaction and enhances the overall experience.
2. Faster resolution time: Businesses can respond to customer queries efficiently. Agents can handle multiple chat conversations simultaneously while reducing waiting time for customers. This prompt response time leads to faster issue resolution, improving customer satisfaction and loyalty.
3. Lower acquisition and support costs: Live chat software provides a cost-effective solution by eliminating the need for phone support or hiring additional staff. Automating repetitive tasks and providing efficient support leads to significant reduction of business’s overall support costs.
4. Improved sales conversion rates: A live chat offers a unique opportunity for businesses to engage with potential customers in real-time. Agents can proactively reach out to visitors, offer assistance, and guide them through the purchasing process. The personalized interaction significantly enhances sales conversion rates.
5. Better visitor insights: Live chat solution provides valuable insights into customer behavior and preferences. It collects data on chat history, customer profiles and browsing history which can be used to understand customer needs. With this information, businesses can tailor their marketing strategies while improving their products.
6. Increases team productivity: Live chat software streamlines customer support processes and increases team productivity. Customer support teams can handle multiple chat conversations simultaneously, reducing the need for additional staff.
Brands should carefully choose an omnichannel AI-enabled platform like Veemo to optimize their customer communication strategy. Veemo Chat’s ability to integrate with various business tools makes it convenient for brands to streamline their processes and deliver exceptional customer support.
Veemo Chat’s advanced AI capabilities enhance sales by allowing brands to automate lead qualification, capture valuable customer data, and nurture leads in a personalized manner. It not only saves time but also increases sales conversion rates.
Live chat software typically ranges from $15 to $150 per user month. The cost depends on certain features, the number of agents required and advanced capabilities such as AI chatbots, automation or omnichannel support. Enterprise-level plans include extensive customization that can cost more depending on business needs.
Most platforms offer scalable, budget-friendly plans designed for smaller teams and growing businesses. Some essential features are included at entry-level pricing without upfront investment or dedicated technical staff.
The accessibility makes live chat software affordable for small businesses navigating tight budgets. Smaller teams can use it to compete with larger, enterprise-level customer support operations without massive special infrastructure investment.
Most live chat software integrates seamlessly with CRMs, helpdesks and marketing automation tools that are in daily use across teams. It enables businesses to sync customer data effectively across every platform to make sure consistency across customer journey.
Streamlined integration improves overall support workflows and reduces manual data entry. Teams gain a more complete view of each customer without constantly switching between systems to improve both speed and accuracy.
The best live chat software providers prioritize the security and privacy of customer data. Look for software that offers secure connections using technologies like SSL/TLS encryption and adheres to data protection regulations such as GDPR or CCPA. These measures ensure that customer information is safeguarded during chat interactions.
Modern live chat platforms offer AI-powered chatbots that handle multiple tasks efficiently across every customer conversation and touchpoint. Some key capabilities are:
Some of the common tools such as Omni24 and Veemo Chat excel at delivering true omnichannel support. They unify live chat, email and social media conversations into a single shared inbox, leading to an overall customer experience as well as stronger long-term retention.
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