Explore the top rated live chat tools to acquire leads, reduce response time and deliver superior customer experience
No credit card required. Easy setup
Turn every customer interaction into a memorable experience with a modern live chat solution. Built for scalability and performance.
Multiple team members can access and respond to customer queries in real-time, ensuring efficient collaboration while avoiding duplication of efforts.
Proactively engage website visitors by sending targeted messages, improving conversion rates while turning visitors into loyal customers.
Set up automated actions based on specific conditions, such as automatically assigning chats to a particular team member or triggering follow-up emails.
Instantly respond to common queries, handle simple transactions, and gather necessary information before directing the conversation to a human agent if needed.
Providing exceptional customer support is crucial for businesses to thrive. With customers expecting immediate assistance, failing to adapt to this shift can result in a tarnished brand reputation.
Live chat tools offer a game-changing solution to this challenge. Advanced features like workflow automation, chatbots, co-browsing and video calls empower businesses to deliver real time support at scale.
Let’s explore the best live chat software platforms available in the market that’ll help you prepare to make an informed decision.
Live chat software is a tool that allows businesses to engage with website visitors in real-time through instant messaging. It is typically used as a customer service solution, providing a quick and convenient way for customers to communicate with businesses directly on their websites.
Live chat tool has several use cases including customer support, lead generation while also providing instant help to website visitors. A small business can also use this tool to provide timely and personalized assistance while guiding users through the purchasing process.
Key objectives:
A plethora of options can become overwhelming to choose the right live chat solution for your business. Here, we aim to provide a comprehensive comparison of the top live chat software in the market, highlighting their key features along with prices:
| Software | Price |
Free Trial/Plan | 5 Key Features |
| Veemo Chat | $29/user/month | 14-Days
free trial |
|
| Omni24 | $29/user/month | 14-Days
free trial |
|
| LivePerson | Request a quote | N/A |
|
| Olark | $29/month | Free-trial available |
|
| Tidio | $29/month | 7-Days
free trial |
|
| Hubspot | $450/month | Free-trial available |
|
| Tawk.to | Free of cost | N/A |
|
| Chatra | $17/month | 10-Days
free trial |
|
| LiveChat | $20/month | Free-trial |
|
| Intercom | $74/month | Free plan available |
|
| Userlike | $90/month | Free-trial available |
|
A dynamic live chat software for business/small business has the ability for real-time customer engagement with essential components of customer service. Let’s explore the 11 best live chat tools that are perfect for every business, regardless of its size or industry:
Best live chat software for omnichannel sales and support
Veemo Chat is an AI enabled live chat & customer messaging platform designed to enhance customer engagement while streamlining communication for businesses. Whether you are a small business or a large enterprise, Veemo’s live chat services empower you to deliver exceptional customer engagement and support that eventually drives business growth.
Key features:
Pricing: The plans start at $29/user/month with basic features and goes up to $129 which includes advanced features. You can also get customized pricings as per business requirements. Try the 14-day trial and check out the pricing plans for more details.
Great live chat software for real time customer experience (CX)
Omni24 is one of the popular omnichannel live chat tools for businesses looking to improve their customer support and communication. Its chat features allows businesses to engage with their website visitors in real-time, providing efficient support through live chat, personalized messages, and email. The software also offers advanced features such as automated messaging, chatbot integration along with conversation tracking.
Key features:
Pricing: The pricing starts from $29/month with one inbox feature to unlimited inbox for $149/month. The pricing depends on factors like the number of users, the level of features required, and the scale of customer support operations. Omni24 also offers a 14-day free trial for businesses to explore its features before making a commitment. Check out their pricing for more detailed comparison.
Seamless live chat platform for large organizations
LivePerson is an enterprise grade live chat & AI platform for large organizations to connect with their customers through a variety of messaging channels, including website chat, SMS, WhatsApp, Facebook Messenger, and more. Businesses here get to meet their customers where they are while providing a seamless communication experience.
One of the key features of LivePerson is its AI-powered chatbots. These chatbots handle basic customer inquiries, freeing up human agents to focus on more complex issues. Businesses can measure their chat performance, monitor agent productivity while gaining insights into customer behavior. The data helps improve customer support strategies while optimizing chat operations.
Best website live chat platform for easy customization
Olark is a live chat software that allows businesses to create user-friendly interfaces for the website visitors. It offers seamless integration with popular platforms like Shopify, WordPress, and Salesforce.
The key feature that sets Olark apart is its customizability. You can easily tailor the chat widget to match your brand’s style while customizing the chat box to display relevant information about your products or services. It also comes with real-time reporting along with analytics to track important metrics like chat volume, response times along with customer satisfaction ratings.
Best free online chat tool to streamline customer communication
Tidio offers a wide range of features designed to streamline customer communication. Businesses here get to integrate their live chat with various messaging apps such as Facebook Messenger and WhatsApp.
Tidio also offers email marketing automation, which enables businesses to send personalized and targeted emails based on customer interactions. The feature helps nurture leads while building strong customer relationships.
Top live chat solution for sales support
HubSpot’s live chat software allows for personalized chat experiences, where businesses can greet visitors by name and tailor responses based on their specific needs. With intelligent virtual assistants, businesses can automate responses while providing 24/7 support, even when human operators are unavailable.
The software integrates seamlessly with other tools within the HubSpot suite, such as the CRM and marketing automation software. This integration enables businesses to have a complete view of their customers’ interactions, ensuring a personalized and cohesive experience across all touchpoints.
Top free live chat software for small businesses
Tawk.to is one of the most popular free live chat software that provides a wide range of features that enhance customer support and enable businesses to provide personalized assistance. It also offers integration with popular messaging apps like WhatsApp, Facebook Messenger, and Viber, ensuring businesses can connect with their customers on their preferred platforms.
Tawk.to’s intuitive chat interface allows businesses to easily manage conversations and even create customizable chat triggers to initiate conversations with visitors. The software also offers real-time visitor monitoring, enabling businesses to track the pages visited by their customers and gain valuable insights into their behavior.
Powerful live chat solution for multichannel support
Chatra offers a free live chat software that enables businesses to provide real-time customer support and engage with their website visitors. With its multichannel support, businesses easily manage conversations across different channels including website chat, Facebook Messenger, and Telegram.
Chatra also makes it easy to receive instant notifications for new chat requests, ensuring that no customer query goes unanswered. It also offers chat routing, allowing businesses to assign specific chats to the right team members, ensuring efficient and personalized customer support.
Best online chat tool to measure live visitor analytics
LiveChat offers businesses the ability to easily incorporate a sleek and customizable chat widget into their website. The software comes with a user-friendly interface that enables agents to seamlessly engage with customers through chat.
One of the key features of LiveChat is its powerful reporting and analytics capabilities. It provides comprehensive data and insights into chat performance, agent efficiency, customer behavior along with satisfaction levels. Moreover, it offers a variety of engagement tools, such as proactive chat invitations along with customized greetings, to actively engage website visitors while turning them into potential customers.
Best live chat tool for SaaS businesses
Intercom provides businesses with a comprehensive platform for real-time communication with their customers. It provides a wide range of features designed to streamline customer interactions, boost sales, and improve overall user experience.
Intercom’s automation features allow businesses to create customized chatbots that handle common queries. It eventually saves time and effort for both the customer along with the support team. It also has customer segmentation capability to categorize their website visitors based on various criteria such as behavior, location, or previous interactions.
An intuitive live chat solution for personalized interactions
Userlike is another popular free live chat software that allows businesses to customize the chat widget to match their branding, ensuring a seamless and professional customer experience. Its real-time visitor monitoring feature enables agents to see the pages a visitor has viewed and their geolocation which leads to an insightful personalized interaction.
Userlike provides robust analytics and reporting features, allowing businesses to analyze their live chat performance. This helps in measuring customer satisfaction, agent response times, and the overall effectiveness of the live chat channel. With these insights, businesses can continuously improve their customer support strategies.
Live chat solution has become the highest RoI customer channel for excellent customer service and enhanced online presence, leading to high competition. Here are seven key features of top live chat software:
A team inbox feature allows multiple team members to access while responding to customer queries in real-time. It ensures efficient collaboration and avoids duplication of efforts. With a team inbox, your customer support agents can handle multiple conversations simultaneously, providing swift along with accurate responses.
Chat campaigns enable businesses to proactively engage website visitors by sending targeted messages. The feature allows you to reach out to potential customers who may be hesitant or have questions about your products. Implementation of these chat campaigns improves your conversion rates while turning visitors into loyal customers.
Automation is key to streamline your customer support process. Live chat software with workflows and rules allows you to set up automated actions based on specific conditions. For example, you can automatically assign chats to a particular team member, trigger follow-up emails, or escalate the conversation to a supervisor when required.
Artificial Intelligence (AI) chatbots are a game-changer in the world of customer support. They can provide instant responses to common queries, handle simple transactions, and gather necessary information before directing the conversation to a human agent. AI chatbots improve response times and customer satisfaction while reducing the workload on your support team.
Intelligent routing ensures that chats are automatically directed to the most appropriate agent for review. A predefined criteria such as language, skills, or availability helps live chat software to route inquiries to the right person. Thus, ensuring that customers receive accurate assistance.
Understanding your website visitors is crucial for delivering a personalized experience. Live chat software with visitor analytics provides great insights into customer behavior. You can use the data to optimize your marketing efforts, identify trends, and tailor approaches to better meet the customers’ needs.
Your chat messenger should match with your brand’s look and feel to create a personalized user experience. Customization options like widget branding enable you to change the Live chat widget’s appearance, colors, logo along with language to match your website and maintain brand consistency.
Live chat has become an essential tool for businesses looking to provide real-time customer support and engagement on their websites. But with so many live chat platforms available, how do you choose the right one for your business?
1. Integrations: Before choosing a live chat platform, make sure it integrates seamlessly with your website and CRM system. It lets you capture important customer data and track interactions across all touchpoints, providing a more personalized customer experience.
2. Customization and branding: Look for a live chat platform that offers customization options to match your brand identity. This includes customizing the chat window design, agent profiles, and chatbot responses. A platform that allows for branding will help maintain a consistent brand image and enhance customer trust.
3. Multi channel support: Customers expect to reach businesses through various communication channels. Choose a live chat platform that supports multiple channels, such as website chat, social media messaging, and mobile apps. It will help you provide omnichannel support and meet customers where they are.
4. Reporting and analytics: Measure the effectiveness of your live chat strategy that offers robust analytics capabilities. Right from chat volume, response times, customer satisfaction scores to conversion rates, the metrics should help in optimizing your chat performance as well as data-driven decisions
5. Scalability: A best live chat tool is the one that offers products flexible for scaling. So, in the future, when your company’s capacity increases, the tool should be able to accommodate the influx with minimum to no discrepancies.
6. Pricing: Consider the pricing options of the live chat platform. As your business grows, you may need to add more agents, chatbots, or features. Choose a platform that offers flexible pricing plans to accommodate your needs.
Live chat solutions have become an integral part of customer service and support for businesses of all sizes. Every startup, Ecommerce as well as SMB’s will benefit from the live chat solution better. Here’s the list of benefits that’ll contribute to a quality CX:
1. Superior customer experience: Live chat allows businesses to provide real-time support to website visitors. Customers can have their questions answered instantly, eliminating the need to wait on hold or send emails. This immediate response leads to higher customer satisfaction and enhances the overall experience.
2. Faster resolution time: Businesses can respond to customer queries efficiently. Agents can handle multiple chat conversations simultaneously while reducing waiting time for customers. This prompt response time leads to faster issue resolution, improving customer satisfaction and loyalty.
3. Lower acquisition and support costs: Live chat software provides a cost-effective solution by eliminating the need for phone support or hiring additional staff. Automating repetitive tasks and providing efficient support leads to significant reduction of business’s overall support costs.
4. Improved sales conversion rates: A live chat offers a unique opportunity for businesses to engage with potential customers in real-time. Agents can proactively reach out to visitors, offer assistance, and guide them through the purchasing process. The personalized interaction significantly enhances sales conversion rates.
5. Better visitor insights: Live chat solution provides valuable insights into customer behavior and preferences. It collects data on chat history, customer profiles and browsing history which can be used to understand customer needs. With this information, businesses can tailor their marketing strategies while improving their products.
6. Increases team productivity: Live chat software streamlines customer support processes and increases team productivity. Customer support teams can handle multiple chat conversations simultaneously, reducing the need for additional staff.
If you wish to incorporate artificial intelligence or enhance personalization features, implementing these trends make a significant impact on customer satisfaction. Let’s explore the top trends in live chat software that businesses should be aware of.
As more businesses embrace digital transformation, the demand for digital support channels like live chat has skyrocketed. Customers expect convenient support experiences across multiple channels, including websites, mobile apps, and social media platforms. Live chat software has become an essential component of omnichannel customer service strategies, enabling businesses to meet customers where they are.
Advancements in artificial intelligence (AI) and machine learning have paved the way for personalized yet automated live chat experiences. Chatbots can handle routine inquiries and provide instant responses, while intelligent routing systems can direct more complex queries to the appropriate human agents. This automation not only enhances customer satisfaction by providing faster resolutions but also increases agent productivity by reducing manual workloads.
Customers demand prompt and efficient support. Live chat software enables businesses to provide real-time assistance, reducing wait times and improving customer satisfaction. With features like co-browsing and screen-sharing, agents can quickly diagnose as well as resolve issues. Hence, leading to faster resolution times with increased customer loyalty.
Customers often prefer to find answers themselves before reaching out to support. Live chat software integrates self-service capabilities, such as knowledge bases, FAQs, and chatbots, to empower customers with instant access to information. This not only reduces the workload on support teams but also enhances the customer experience by providing convenient and accessible self-help resources.
Brands should carefully choose an omnichannel AI-enabled platform like Veemo to optimize their customer communication strategy. Veemo Chat’s ability to integrate with various business tools makes it convenient for brands to streamline their processes and deliver exceptional customer support.
Veemo Chat’s advanced AI capabilities enhance sales by allowing brands to automate lead qualification, capture valuable customer data, and nurture leads in a personalized manner. It not only saves time but also increases sales conversion rates. The platform’s comprehensive analytics while reporting enable brands to measure the effectiveness of their live chat strategy and make data-driven decisions to drive continuous improvement.
Live chat software is typically embedded on a website, and visitors can initiate a chat session by clicking on a chat icon or widget. Once a chat session begins, customers can type their questions or concerns, and the customer service representatives can respond in real-time. Some tools also allow additional features like file sharing, screen sharing along with co-browsing.
Absolutely! Live chat software can play a significant role in boosting sales. By engaging with potential customers in real-time, businesses can nurture leads, answer product-related questions, and provide personalized recommendations. Live chat also allows businesses to upsell or cross-sell products, turning website visitors into paying customers.
The best live chat software providers prioritize the security and privacy of customer data. Look for software that offers secure connections using technologies like SSL/TLS encryption and adheres to data protection regulations such as GDPR or CCPA. These measures ensure that customer information is safeguarded during chat interactions.
Yes, live chat software can benefit businesses across various industries and sizes. Whether you’re running an e-commerce store, a tech startup, or a consulting firm, live chat allows you to connect with customers in real-time and provide exceptional customer service. It is a versatile tool that can be tailored to meet the needs of any business.
Live chat tools often provide analytics capabilities, allowing you to track various metrics such as response time, chat duration, customer satisfaction ratings, and conversion rates. These insights can help you evaluate the effectiveness of your live chat tool while making data-driven improvements.
The cost of live chat software varies depending on factors such as the number of agents, features, and customization options. Some software providers offer tiered pricing plans based on the size of your business, while others may charge based on usage or offer a flat fee. It’s best to compare different options and consider the value they provide for your specific business needs.
Grow Customer Relationships and stronger team collaboration with our range of products across the Conversational Engagement Suite.
Omnichannel Customer Support & Help Desk Software
AI Enabled Business Messaging and Chatbot Software
Sales Engagement & CRM Software
Call Center Software & Virtual Phone System
Product Marketing & Experience Platform
Customer Experience & Feedback Management Software
