Key features:
Omnichannel Inbox
The centralized hub brings together messages from multiple communication channels, such as email, social media, live chat and messaging apps. Support teams can handle all customer interactions from a single interface, ensuring consistent responses across all platforms.
Knowledge Base
An integrated knowledge base serves as a self-service portal for customers, housing frequently asked questions, product information and troubleshooting guides. The feature alleviates the workload on support teams by enabling customers to find answers on their own, thereby enhancing response times and increasing customer satisfaction.
Live Chat
Real-time communication via live chat allows for immediate customer support, facilitating quick problem resolution and boosting engagement. It often includes features like co-browsing, file sharing and chat transcripts, facilitating more effective interactions.
AI Chatbot
AI-powered intelligent chatbots can manage routine inquiries, deliver instant responses around the clock, and qualify leads. They can be programmed to address common questions, guide users through straightforward processes and escalate complex issues to human agents when needed.
Conversation Routing
The feature automatically routes incoming messages to the most suitable agent or department based on predefined criteria, such as agent expertise, workload or customer priority. Efficient routing leads to quicker resolution times and enhances the quality of customer support.
SLA Management and Audit Log
Service Level Agreement (SLA) management tools help track and ensure compliance with promised response and resolution times. The audit log keeps a comprehensive record of all customer interactions, agent activities and system events, aiding in performance monitoring.
Pricing: Veemo provides four plans designed to meet your needs. The Growth plan includes 3 inboxes for $29, the Team plan offers 10 inboxes for $59 and the Enterprise plan features unlimited inboxes for $129. Explore all the options on Veemo’s pricing page and find the ideal solution for your business.