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When looking for an alternative to Helpscout, it is important to consider competitors with similar capabilities. Helpscout is one of the market leaders for customer service and help desk software, but there are a number of other great products on the market that offer comparable features and benefits. From live chat options to automated canned responses and more, there are many alternatives that should be explored in order to determine the best fit for your business needs. This article will provide an introduction to some of the best HelpScout competitors and alternatives available today.
HelpScout is one of the leading customer support solutions offered to businesses today. It offers a suite of tools and features designed to help businesses improve customer experience, enhance customer support operations, and engage in powerful customer relations management.
Here’s an overview of HelpScout’s features:
| Tool | Key Features | Best for | Pricing |
|---|---|---|---|
| Veemo Support | |||
| Kayako | |||
| Helpjuice | |||
| Document360 | |||
| Freshdesk | |||
| Liveagent | |||
| Hubspot Service Hub | |||
| Intercom | |||
| Supportbee | |||
| Proprofs |
With HelpScout, there are numerous ways to manage customer inquiries and provide more personalized assistance. Despite its strength as one of the leading platforms in this space, HelpScout may not always be the best fit for all businesses. For that reason, some companies may need to look for top HelpScout competitors with features and services that can better serve their needs, such as lower pricing or different features. By finding alternative solutions, businesses can better tailor their customer service efforts without sacrificing quality.
However, it has some limitations that you should consider before using it. Here is an overview of HelpScout and its disadvantages:
As customer service delivery continues to evolve, businesses of all sizes are looking for the best tools and resources to meet the needs of their customers. HelpScout provides a single platform that allows companies to manage customer requests and inquiries through email and other channels. However, with the fast-paced changes in customer service and technology, it can be difficult to find a HelpScout alternative that meets your specific needs.
To help you evaluate software options, here’s a look at the key features to consider when choosing a new customer support solution.
Veemo Support
Omni24
ZenDesk:
ZenDesk is one of the best HelpScout alternatives. It is an all-in-one CRM, ticketing, and help desk platform for customer support. Its features include powerful ticketing automation and multi-channel customer communication. ZenDesk also offers extensive reporting and analytics tools to track your team’s performance, as well as custom forms and automation rules with customized fields and filters.
ZenDesk offers monthly plans starting from $5 per agent for Teams, $9 for Professional, and $45 for Enterprise.
FreshWorks:
FreshWorks is another noteworthy HelpScout alternative. It caters to companies of any size and offers a comprehensive suite of customer service solutions that span the entire customer journey. Plus, its self-service portal lets customers find solutions themselves while saving your team time in answering basic questions. The Freshworks suite includes Freshdesk (Help Desk), Freshcaller (Cloud Call Center), Freshchat (Customer Messaging Platform), Freshmarketer (Marketing Automation), Freshsales (CRM) and Fresh Release (Release Management).
Prices start at $400 a month but discounts are available when committing to larger plans in advance.
SupportBee:
SupportBee is another top HelpScout alternative that provides all the essential features needed to take care of customer queries easily and efficiently. These features allow you to automate answers, connect chats directly with the sales team, or provide knowledge base articles that customers can access without involving your agents directly. You can even tailor SupportBee around specific business requirements with its open API platform so you don’t have to compromise on service customization or flexibility when it comes to answering user queries quickly.
Plans start at $19/month on a yearly billing cycle which includes 3 agents + basic package including Knowledge Base Management, priority based routing option etc Additional modules like Custom Hierarchies are available on Standard Plan ($29/Month billed annually).
LiveAgent:
LiveAgent is a cloud-based helpdesk software designed for providing support via telephone calls or emails, website interactions such as chat support or voice calls as well as social media interaction such as tweets or Facebook posts & messages etc LiveAgent has several great features such as Live Chatting capability , Multi Language support & AI integration , comprehensive reporting & monitoring capabilities . With LiveAgent , you can deal with requests faster than ever before .
LiveAgent offers three pricing plans – Light ($15 / month ), Regular ($29 / month ) & Professional ($49 / month ). All accounts come with a 14 days free trial period too !
Comm100:
Comm100 is a customer service platform and help desk software designed to help businesses maximize customer engagements, increase conversions and optimize customer satisfaction.
Key Features include Ticket System, Live Chat Software, Knowledge Base & FAQs, AI-enabled Automation Tools, Support Center & Website Widgets.
Pricing Plans: Free plan available; Paid plans start at $15/month.
Zoho Desk:
Zoho Desk is an all-in-one help desk software solution that provides customer support ticketing and live chat for businesses of all sizes.
Key Features include Seamless integration with other Zoho products; Omnichannel ticketing system; Self-service with integrated knowledge base; AI-powered chatbots; Easy customization with custom reports
Pricing Plans: 14-day free trial available; Paid plans start from $12/user/month on annual billing cycle.
ProProfs:
ProProfs is an easy to use cloud based help desk software solution for managing customers and their requests efficiently.
Key Features are Knowledge Base & Wiki Builder, Customer Satisfaction Survey Builder, Professional Service Automation (PSA), Incident Management System, Customizable Articles & Kb Templates
Pricing Plans: Free plan available; Paid plans start at $19 per month per agent.
Gorgias:
Gorgias is a comprehensive platform created specifically to power modern customer service management and workflows.
Key Features are Advanced reporting tools; Multiplatform support (email, webchat); Automation capabilities through bots & triggers; Full analytics dashboard tracking cases & resolutions
Pricing Plans : 14-day trial available ; Small business plans starting from $20 per month billed annually
To conclude, businesses need to look for a HelpScout alternative because of its limited features and high prices. Veemo Support is without doubt one of the best choices available in the market as not only it provides more features than HelpScout but it is also cheaper. It comes with an array of features like powerful ticketing and customer service systems, custom forms, proficiency analytics and much more making it a great help desk solution for small and mid-size businesses.
Furthermore, many customers have praised its customer support team for efficiently helping them resolve their queries. With all these points taken into consideration, Veemo Support has established itself as an ideal HelpScout alternative that helps businesses to deliver top notch customer service and gain new customers.
Omnichannel Customer Support & Help Desk Software
AI Enabled Business Messaging and Chatbot Software
Sales Engagement & CRM Software
Call Center Software & Virtual Phone System
Product Marketing & Experience Platform
Customer Experience & Feedback Management Software
