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Kayako is an innovative tool designed to provide customer service teams with the perfect platform to support customers. However, there are numerous other products out there that offer similar features.
If Kayako isn’t the right fit for your business, then you can consider these popular alternatives and competitors. They feature a wide range of options to help your team deliver high standards of customer service while keeping track of engagement data and analytics.
All of them offer great value for money and amazing features to help your business succeed in its customer-centric approach. From cloud-based solutions with mobile compatibility to collaborative tools built for improving customer experiences, this comparison will help you make an informed decision about which one is the best choice for your organization’s unique requirements.
Kayako is a customer service and support software company focused on delivering great customer experiences. It has all the tools you need to create an exceptional customer experience. From ticketing, asset management, and automation to self-service portals and chatbots, it can do it all in one place. Here’s an overview of Kayako’s features in bullet points:
| Tool | Key Features | Best for | Pricing |
|---|---|---|---|
| Veemo Support | |||
| Kayako | |||
| Helpjuice | |||
| Document360 | |||
| Freshdesk | |||
| Liveagent | |||
| Hubspot Service Hub | |||
| Intercom | |||
| Supportbee | |||
| Proprofs |
A reliable customer service software should be able to integrate multiple communication channels and custom automation workflows, have powerful reporting capabilities and enable real-time monitoring.
Moreover, since many companies are looking for ways to streamline their customer relationships in order to obtain more accurate feedback from customers and improve customer loyalty, they require a modern solution with built-in social media integration and AI capabilities. Unfortunately, Kayako falls short in all of these departments. Therefore, businesses need to find an alternative that fits these needs better.
Limitations of Kayako
With so many help desk and customer service solutions on the market, finding the right one can be overwhelming. To help narrow down your search, here are five key features to look for in a best Kayako alternative:
Veemo Support
Omni24
Helpscout:
Helpscout is an all-in-one customer service platform that can be used to engage customers persona-to-person, as well as managing knowledge bases, analytics and AI bots. It comes with a customizable canvas that helps streamline your customer support workflow process.
Pros
Cons
Pricing: Plans start from $19/month per user up to $199/ month per user (based on usage).
Trengo:
Trengo is an integrated helpdesk system suitable for small businesses who want a more “human” feel to their support services rather than relying on artificial intelligence or automation which is sometimes found in larger helpdesk software solutions. The platform helps create an efficient ticket system while still allowing your team the autonomy they need to tailor each resolution to the customers needs.
Pros
Cons
Price: Plans range from €10/user/month up to €37/user/month based on feature requirements and team size.
Front:
Front is more of an internal discussion platform than a true help desk offering but provides functionality around connecting people with conversations around issues, tasks and resolutions in one place enabling companies large or small the ability scale operations across multiple office locations or departments all collaborating together easily via company networks or the cloud making the app ideal for remote work settings or those startups growing quickly needing fast communication solutions without sacrificing control of their brand in terms of how customers perceive interactions within their business entity .
Pros
Cons
Pricing : Free 14 day trial plans dependant on number of users required starting at $9 / user / month after 30 days of free trial runs superior 8+ tiers open up additional discerning feature options depending establishments budget constraints – starting at Sales/$24 month / user up $69 / user per month based on further essential specifications needed by company
HelpDesk:
HelpDesk is a powerful ticketing solution built specifically for resolving customer queries efficiently. It offers teams to break everything down into manageable tasks improving visibility over critical operations while boosting teamwork spirit by providing transparency between teams helping better identify individual performance over periods actual timescales taken to handle each ticking operation .
Pros
ConsPrice:
HelpDesk pricing varies depending requirement starts monthly charge $49 year subscriptions 12 months $540 based entirety business needed aid processes optimization
48 hours response time direct care managers stationed around world reach 24×7 service offered ranging different levels bespoke Features available anytime multiple customizations served adopting ITIL framework delivery deemed necessary
Pricing; pricing starts at$5 USD/Month per user ($60 USD annual) or$15USD per Month per User ($180 USD annual) unlimited tickets except iOs App
ZenDesk:
ZenDesk is an all-in-one customer service software that provides users with intuitive tools for ticketing, live chat, mailboxes and knowledge base. Along with 24/7 support from dedicated professionals, ZenDesk offers several key features such as customizable widgets, an automated bot builder and powerful plugin integrations such as Salesforce and Microsoft Dynamics.
Pricing plans start at $19 per user per month.
Zoho Desk:
Zoho Desk is a cloud-based help desk software designed to provide customer service teams with inbound request tracking, resolution log management and CRM capabilities. The platform also includes popular features such as a self-service portal and automation capabilities.
Pricing starts at $12 per user per month while annual subscriptions offer discounted prices starting at $10 per user per month.
ProProfs:
ProProfs is a comprehensive knowledge base tool used by companies of all sizes to create engaging content for their customers from pre-written articles or FAQs to surveys or polls to directly interact with the customers themselves. It includes features like intelligent search algorithms for seamless navigation, external data import tools for ease of use and dynamic editing tools such as drag & drop quizzes or survey builder toolkits that enable teams to create interactive content quickly and efficiently.
Plans begin at $9 per month per user when billed annually while monthly plans start at $11 per month per user.
Gorgias:
Gorgias is an advanced help desk suite providing businesses of all sizes with noteworthy solutions to assist in managing customer inquiries from one centralized place including on social media platforms like Facebook and Twitter through its integrated messaging system.. The platform also includes features like automatic sidebar for agents so they can access both relevant information about their customers as well as corresponding internal notes enabling them to respond faster and more effectively than ever before.
Pricing plans range from a minimum of about $20 up to about $350 based on customization needs and expected usage volumes
Veemo Support is one of the top alternatives to Kayako – and for good reason. It enables users to perform most tasks that are available in more expensive systems but for less cost.
Veemo Support offers an integrated omnichannel ticket management, knowledge base and help desk features, powerful reporting tools, robust customer insights and more. The generous user limit means companies can manage an increasing number of clients without having to worry about budgeting too much money.
In conclusion, business owners who are looking for a cheaper alternative should consider Veemo Support as it benefits from easy-to-use features that provide the same efficiency and performance as Kayako without breaking the bank.
Omnichannel Customer Support & Help Desk Software
AI Enabled Business Messaging and Chatbot Software
Sales Engagement & CRM Software
Call Center Software & Virtual Phone System
Product Marketing & Experience Platform
Customer Experience & Feedback Management Software
