Happy Customers, Happy Teams
Power your team with an omnichannel customer service and help desk software to deliver superior customer experience.
Get started for free. No credit card required.
Get started for free. No credit card required.
Save upto 20%
Ideal for small businesses and startups
Get Started with
Ideal for midsize businesses and growing teams
All Growth Features and
Most popular
Ideal for mid market and established organizations
All Team Features and
Ideal for enterprises and large organizations
All Premium Features and
Save upto 20%
Ideal for small businesses and startups
Get Started with
Ideal for midsize businesses and growing teams
All Growth Features and
Most popular
Ideal for mid market and established organizations
All Team Features and
Ideal for enterprises and large organizations
All Premium Features and
Growth
$19 / user / month billed annually |
Team
$59 / user / month billed annually |
Premium
$79 / user / month billed annually |
Enterprise
$109 / user / month billed annually | |
Omnichannel | ||||
---|---|---|---|---|
Live Chat | with Veemo Chat | with Veemo Chat | with Veemo Chat | with Veemo Chat |
Facebook Messenger | ||||
SMS | ||||
Support Widget | ||||
Add on | Add on | Add on | Add on | |
Conversation Management | ||||
Team Inbox | 3 Inboxes | 10 Inboxes | 25 Inboxes | Unlimited |
Unlimited Convesations | ||||
Merge & Split Conversations | ||||
Scheduled Conversations | ||||
Time Tracking | ||||
Conversation Deflection | ||||
Staffing Prediction | ||||
Conversation History | 180 Days | 3 Years | Unlimited | Unlimited |
Knowledge Base | ||||
Branding Customization | ||||
SEO Optimization | ||||
Multi Lingual Support | ||||
Ticketing Integration | ||||
Custom CSS & JS | ||||
Import & Export | ||||
Version Control | ||||
Backup & Restore | ||||
AI based Article Suggestions | ||||
Migration Assistance | ||||
Advanced Features | ||||
Asset Management | ||||
Task Management | ||||
Task Templates & Automation | ||||
Status Page | Add On | Add On | Add On | Add On |
CSAT Surveys | ||||
Client Portal | ||||
Customer Management | ||||
Unlimited Contacts | ||||
Customer Profile | ||||
Import Contacts | ||||
Custom Contact Fields | ||||
Customer Lists | ||||
Worfklow Automation & Productivity | ||||
Canned Responses | 10 | Unlimited | Unlimited | Unlimited |
Basic Routing Rules | ||||
Advanced Workflows | 3 | |||
SLA Management | ||||
Audit Logs | 30 Days | |||
Reproting & Analytics | ||||
Conversations | ||||
Knowledge Base Articles | ||||
Knowledge Base Searches | ||||
Team & Agent Performance | ||||
Staffing Prediction | ||||
SLA Reporting | ||||
Customer Satisfaction (CSAT) | ||||
Team & User Management | ||||
Custom Roles & Permissions | ||||
IP based Restrictions | ||||
Single Sign-on (SAML) | ||||
Integrations | ||||
Ready Intrgrations | ||||
Webhooks | ||||
REST API (requests per minute) | 100 | 200 | 400 | 800 |
Support | ||||
Help Center | ||||
Email Support | ||||
Onboarding & Initial Setup | ||||
Live Chat Support | 8AM-5PM (Mon-Fri) | 8AM-5PM (Mon-Fri) | ||
Dedicated Customer Success Manager |
What is a user?
A user or seat is an individual who has access to Veemo Support’s dashboard. You can also consider a user as equivalent to a seat or agent. Your pricing will be based on how many users will be using your Veemo Support account.
Can I try Veemo before making a decision?
Absolutely. We offer a 14 days free trial to evaluate all the features. You can add multiple users to the test based on your requirements. We also offer 30 days money back guarantee if you feel we are not able to
Is my data secured and protected?
We take data security very seriously. All your customer data and conversations are completely secured with Veemon’s enterprise grade security standards. We’ve implemented several layers of enterprise-grade security into our product, platform, and processes.
Do you offer customer development?
Yes, we do. If you have any specific development needs or custom requirements, drop an email at info@veemo.io. We also offer on premise deployment for enterprise accounts.
Does Veemo support allow us to support multiple brands?
Yes. You can forward in multiple email addresses and each will have its own team inbox in Veemo Support. Your team can see and respond as desired for each brand/store. You can also have multiple Widgets, Chats, Knowledge Bases, etc. Each customized with your branding.
Can I upgrade or downgrade my account?
Absolutely yes. As you will be using Veemo with subscription based pricing, you can anytime upgrade or downgrade your account.