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There are many alternatives and competitors to Trengo when it comes to customer service tools for small businesses. With the ever-evolving technology, there’s a wide array of options available on the market. These tools not only help with great customer experience but also provide support in managing team conversations and organizing customer data in one place.
Most of these alternatives have varied pricing plans that makes them suitable for any type of business based on its needs. Furthermore, they allow teams to maintain an organized inbox while responding quickly with precise answers collated from multiple channels like social media, emails etc.
Trengo is an all-in-one customer interaction software developed to help businesses of all sizes and industries engage their customers more effectively, while helping their teams remain organized. The platform offers a number of features designed to make customer service operations easier and more efficient.
Here’s an overview of Trengo and its noteworthy features:
| Tool | Key Features | Best for | Pricing |
|---|---|---|---|
| Veemo Support | |||
| Kayako | |||
| Helpjuice | |||
| Document360 | |||
| Freshdesk | |||
| Liveagent | |||
| Hubspot Service Hub | |||
| Intercom | |||
| Supportbee | |||
| Proprofs |
In an increasingly crowded customer service and CRM space, finding the software solution that will best fit your team’s customer service needs can be difficult. To ensure you find a customer service tool that does everything you need it to, it’s important to look for top HelpScout competitors. By taking a step back and looking at other popular offerings in the space rather than just accepting whatever product Trengot has available is a key part of finding the perfect fit for your team.
Here are some of the key areas where the tool seems to be missing out when compared to other Trengo alternatives.
Are you looking for powerful customer service and help desk software to provide your customers with better support? If so, then you may want to consider a help desk alternative. There are many help desk software that offer valuable features, but there are certain features that will make the biggest impact on your customer service platform. Here are some of the key features you should look for in a best Trengo alternative:
Veemo Support
Omni24
Comm100:
Comm100 is a comprehensive customer service solution, featuring support ticketing, live chat software, help desk solution with knowledge base and self-service. With features such as integrated communication channels, automation triggers, AI chatbot to automate customer service queries and workflow customization, Comm100 helps brands deliver an outstanding customer experience.
Key features include:
Pricing plans start from $9 per agent per month for the Essential package up to $49 per agent per month for the Pro package.
Zoho Desk:
Zoho Desk is a fully-featured help desk software that is designed to provide businesses with the ability to better manage customer service inquiries with features such as priority-based queuing system and powerful search filters. Other key features include user segmentation, automated resolution of incidents based on rules and conditions set by the admin staff and integrated third-party applications.
Key features include:
Pricing plans start from $12 per agent per month for the Standard package up to $65 per agent per month for the Enterprise package.
ProProfs:
ProProfs is a powerful cloud based all-in-one integrated CRM tool perfect for businesses looking for an efficient way to manage their customer inquiries. Features include real time notification alerts on new tickets submitted or existing ones updated; multiple communication channels through email/chat etc., interactive product tours as well as FAQs integration among others enabling companies to answer customers’ queries in less time than ever before.
Key features include:
Pricing plans start from $15 per agent per month up to $99 per agent per month comprehensive package which includes all available features ProProfs has to offer.
Gorgias:
Gorgias is a robust helpdesk software specifically built for ecommerce stores that enables merchants to focus more on growing their business instead of spending time dealing with support tickets. The platform provides users access to advanced collaboration tools that allow them respond faster to customers’ queries; provides insights into user behavior based on historical data helping them improve their services even further.
Key feature highlight includes:
Pricing Plans start from $19 user/agent/month (billed annually) up to enterprise pricing plan which requires contacting sales team via email
Zendesk:
Zendesk is a customer service platform that caters to small and medium businesses providing them with an efficient way to support customers in all channels, like social messaging, chatbots and more. Their main features include SLA management, self-service options, automation tools, as well as customizable forms to collect data from customers.
The pricing plans start from $9 per agent per month for Plus plan, $19 for Professional plan and get increased accordingly depending on the requirement of customer service application.
FreshWorks:
FreshWorks is a cloud based customer support software that can help companies manage their customer service operations across multiple channels such as live chat, phone, email and web pages. Its key features include a unified view of customer data to ensure fast resolution time with multichannel integration teams, collaboration tools and analytics & reporting capabilities. The basic pack starts at $15/user/month up to its high-tier plans costing extra associated add-ons and seamless team collaborations for larger enterprises.
SupportBee:
SupportBee is an online customer service tool made for startups with a simple user interface so one can keep track of contact requests & details with minimum effort through our integrated tracking system.
Key features include ticket & reply tracking system in real-time along with comprehensive search option if required anytime; cross group collaboration between teams supporting customers via emails or other communication channels & customization options at each step including custom fields etc; intuitive dashboard views by category wise etc.,
Pricing plan starts from $39 onwards which goes up to several hundreds depending upon the govt restrictions & additional facilities required by customers.
LiveAgen:
LiveAgent is an overall CRM solution built specially for small business owners who need a fast way to reach out and communicate with potential customers without compromising quality of services offered or losing control over sales activities & management procedures while acquiring new leads regularly under one roof; these tasks may become chaotic otherwise if done manually or when done separately maintaining old systems.
Its salient features include integrated live chat system using Zingaya technology allowing users to directly access helpful info after each click & client-company relationship history maintained easily within software itself along side automated delivery & alerts system if any issue needs attention anytime soon;
Pricing plans include Standard pack at €15 per agent per month going upto pro version costing €29 month individually – both having necessary advanced functionalities suitable for main operation of any business conducting online transactions often!
For businesses looking to replace their current helpdesk and customer service platforms, Veemo Support is an excellent alternative to consider. Not only does it offer advanced features such as automated ticket routing and workflow management, but also helpful integrations with third-party applications. Veemo Support also provides detailed reports and analytics which can be used to identify areas of improvement within the customer service system.
Furthermore, by transitioning to a platform such as Veemo Support, companies not only gain access to reliable customer support solutions but also a comprehensive suite of tools at an affordable price point.
Omnichannel Customer Support & Help Desk Software
AI Enabled Business Messaging and Chatbot Software
Sales Engagement & CRM Software
Call Center Software & Virtual Phone System
Product Marketing & Experience Platform
Customer Experience & Feedback Management Software
