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Zendesk offers integrated customer support, knowledge base and smart self-service options, live chat messaging, and integrated voice software — everything you need to provide quality customer support while taking your customer experience to the next level.
And while this customer experience solution may be perfect for companies like Venmo, Slack, Uber, and Shopify, that doesn’t mean that it’s ideal for your business.
So let’s dive into some of the best Zendesk alternatives for those of us looking for something different.
Zendesk is one of the top preferred cloud based customer service solutions but there are some areas that act as the downside of the tool, which is why it is not considered as a go-to customer support tool for every organization.
Here are some of the key areas where the tool seems to be missing out when compared to other Zendesk alternatives.
| Tool | Key Features | Best for | Pricing |
|---|---|---|---|
| Veemo Support |
| Small and medium businesses (SMBs) and Enterprises for Omnichannel Support | |
| Kayako |
| Organizations of all types and sizes – from microbusiness to the enterprise | Kayako plans start at $15/agent/month. |
| Helpjuice |
| Small, mid-size, large enterprises and in any industry segment | The plans at Help juice starts at $120/month for up to 4 users. |
| Document360 |
| Best suited for small to large enterprises | The pricing starts at $249/month – 20 team accounts |
| Freshdesk |
| Larger companies who have their own call center teams | The plans start at $15/agent per month. |
| Liveagent |
| Growing teams looking for simple ticketing system | The plans for LiveAgent start at $15/agent/month |
| Hubspot Service Hub |
| Best for any company looking to improve its customer service operations | The plans of Hubspot Service starts at $200/month |
| Intercom |
| Customer engagement platform | Intercom plans start at $39/month |
| Supportbee |
| It is the best ticket management system for small businesses | Supportbee plans start from $15/mo. |
| Proprofs |
| Great for businesses of all sizes | The pricing plans begin with $1/learner/mo. |
Zendesk is one of the most widely used, but it’s not the go-to customer support tool for every organization. Different businesses look for different features, hence look for alternatives of Zendesk software.
Let’s take a look at key areas where the tool seems to be losing out when compared to other Zendesk alternatives.
Zendesk offers integrated customer support, knowledge base and smart self-service options, live chat messaging, and integrated voice software — everything a business needs to provide quality customer support while taking your customer experience to the next level.
While Zendesk’s customer experience solution may be perfect for some companies, that does not mean that it is ideal for your business. You need to find out the most appropriate one for your business.
We have summarized ten best Zendesk alternatives along with their key features, pros, cons and their pricing plans that will offer valuable insights for you to determine which alternative works best for your business.
Let us dive into the best Zendesk alternatives for all those who are looking for something that complements your business better..
Veemo Support offers the one of the best omnichannel help desk and customer support software with stronger emphasis on conversations than traditional ticketing. With an integrated shared inbox, knowledge base, task management and customer CRM, Veemo Support makes it breeze to manage customer support more efficiently and seamlessly
Veemo help desk solution empowers businesses to provide exceptional customer support with addressing client queries faster with accurate solutions. It allows businesses to stay at the top of key customer service metrics i.e. response time. It helps to deliver delightful experiences that further retains customers and increase conversions.
Key Features
Veemo Support provides an omnichannel shared team inbox to convert your customer issues into conversations to
The best Zendesk alternative should have the potential to convert your support emails into tickets to keep easy track & provide instant response. You can tag a relevant status to the tickets so that it floats across the right departments. When tickets route to the right team/agent, faster is the resolution.
Look for a latest multilingual customer support portal in the Zendesk alternatives that will empower you to deliver automated service. It also helps your team and agents with version control, customization and SEO capabilities.
Modern customers can reach out to you from different channels like live chat, messaging apps, social media platforms, chatbot, email etc. The best Zendesk alternative should have the feature to streamline all customer requests under one platform and offer real time consistent support.
The best Zendesk alternatives help to automate tasks that lead to SLA application, handle premium clients and address tickets based on priority level. Automation feature helps to automate routine customer support processes that improves agent productivity and multichannel capability.
Task management is a critical component of help desk/customer service operations, enabling teams to organize and prioritize support tasks, assign them to the right agents, and track their progress. It helps improve efficiency, reduce response times, and increase customer satisfaction.
A client portal provides customers with a self-service platform where they can access their support tickets, knowledge base, and other resources, reducing the need for direct contact with support agents. This can help improve customer experience, reduce response times, and increase efficiency for support teams.
Asset management enables organizations to track, manage, and maintain their hardware, software, and other assets, improving accuracy and efficiency in resolving customer issues. It can also provide real-time inventory updates, automate asset tracking, and reduce manual errors, making it an essential component of customer support operations.
Pricing
Kayako provides a complete help desk experience with a fully customizable knowledge base that is available round the clock. It is an all-in-one solution for unified omni-channel communication and is preferred for ticketing systems, providing easy navigation for the teams. It also allows teams to collaborate effortlessly via shared inbox.
With Kayako, you can provide email, live chat, Twitter, Facebook, and mobile support for a frictionless experience. It eases customers to help themselves via a help center that features a self-service portal and knowledge base. It allows businesses to deliver faster, more proactive customer service by connecting Kayako with Zapier, Salesforce, Slack, and over 500 other business apps.
Pros
Cons
Pricing
Kayako plans start at $15/agent/month for small teams that need a shared email, chat, and social inbox. All plans offer a 14-day free trial. There is no free version available.
Helpjuice is yet another Zendesk alternative that is the most powerful knowledge base software designed to help you scale your customer support and collaborate better with your team. This
Zendesk’s internal knowledge base alternative delivers instant information to the team.
The most sought for knowledge base software provides the best of both worlds – an easy-to-use interface for users to add/edit articles, and the flexibility to completely customize the website. Helpjuice provides the ability to localize in 300+ languages. It allows users to easily switch languages.It offers 12+ themes to install. Allows easy customization of themes using basic panels.
Pros
Cons
Pricing
The plans at Help juice starts at $120/month for up to 4 users to $499/month for unlimited users. Free 14 day trial is available for all the plans.
Document360 is a Saas platform that helps businesses to build a great self-service knowledge base for their customers and internal users – public or private knowledge bases. It helps you manage multiple knowledge bases with different domains. The software helps you to create and manage and publish your articles in real time.
Customization tools, category manager, version control, and security features allows businesses to experience the rich authoring and brand experience. The real time data from dashboards and inbuilt advanced analytics to report on the most important information on what the customers are expecting from your knowledge base and how to improve it.
Pros
Cons
Pricing
Document360 offers a variety of pricing options depending on your business size and requirements. It has a free plan for 5 team accounts. Its Business plan starts at $249/month – 20 team accounts and its Enterprise: $499/month for 20 team accounts.
Freshdesk is one of the most popular alternatives to Zendesk. The customer service software helps businesses of all sizes to scale their customer experience effortlessly. It is trusted by over 40,000 customers including Panasonic, HP, and American Express.
This Zendesk alternative tool has a shared inbox, a knowledge base, and the ability to connect to other software using apps in its marketplace. It also has some automation capabilities to improve productivity. It also offers features like advanced reporting and the ability to send customer satisfaction surveys (CSAT) when a ticket is closed.
Pros
Cons
Pricing
Freshdesk offers a free plan up to 3 users. And the paid plans start at $15/agent per month. TheOmnichannel plans start at $29/agent per month.
LiveAgent is considered to be one of the best help desk solutions in the market. It provides offline support portal services and solutions such as customer portal, knowledge base, forum, and feedback and suggestions.
The LiveAgent helpdesk platform is loaded with a myriad of help desk features including ticket management and live chat. Among the tools they offer are universal inbox, hybrid ticket steam, automated ticket distribution, real-time chat, proactive chat invitations, and chats overview.
Pros
Cons
Pricing
The plans for LiveAgent start at $15/agent/month for a full-sized ticketing solution with free trials available for each solution.
HubSpot Service Hub is yet another Zendesk alternative backed with tools and features that help users engage, guide, and grow customers, as well as provide the best customer service. It offers users a comprehensive front office solution so they can have a clear view of their customers across marketing, sales, and services.
Service hub features and tools let you respond faster, encourage, and deliver personalized assistance to customers’ needs and concerns.With a unified platform, teams can acquire a consolidated customer record from which they could extend support.
Pros
Cons
Pricing
The paid plans of Hubspot Service starts at $200/month. Free plan is also available.
Intercom is an extremely popular customer engagement and conversational relationship platform that helps nurture customer relationships through personalized interactions. Intercom’s chat widget to help identify and qualify leads, provide real-time prospect and customer support, and engage visitors on your website.
The richly featured customer service software aims to redefine how businesses communicate by empowering them to connect directly to customers using messaging and automation. Intercom provides detailed reports on new conversations, including by tag; performance by volume, busiest period, number of replies sent, conversations closed, responsiveness metrics and conversation ratings.
Pros
Cons
Pricing
Intercom plans start at $39/month for basic live chat and outbound messaging. You can also customize your plan with special add-ons like Product Tours and Advanced Lead Generation.
SupportBee, one of the best Zendesk alternatives, is a user-friendly customer service software created to help businesses effectively manage their support emails. Its key features include ticket statuses, agent signatures, and customer interaction history.
The rich features of Supportbee are faster email importing, handling multiple email addresses, HTML email tracking, filters for desk automotion, faster reply using snippets, insightful reports etc. SupportBee is also an API and app platform.
Pros
Cons
Pricing
The Supportbee plans start from $15/mo. Free version available.
ProProfs LMS is a learning management software application used by companies in and outside of the education sector to develop plans and programs for online classes. The LMS offers businesses comprehensive training solutions by allowing them to create online courses, complemented by tests, surveys, polls and even a knowledge base.
With the plethora of features, ProProfs currently attracts an extensive client base of companies in the business of educating clients or even their own team members. It provides a platform for the creation of these classes as well as the means for evaluating and accrediting students enrolled in them.
Pros
Cons
Pricing
The paid plans of ProProfs LMS begins with $1/learner/mo.
As there are so many Zendesk alternatives available in the market, it is not really easy to pick the right tool for your customer service teams. Not necessarily, a best Zendesk competitor may be the right choice for your business for the reason it is the most popular tool.
You need to understand and list down the requirements of your customer support team and then analyze the features offered by the Zendesk alternatives discussed above to determine the best suited tool for your customer support needs.
Your best alternative tool would be one that offers you the features and functionalities that your customer support team needs the most and is affordable. You can certainly upgrade it later when you need to use more advanced features.
Zendesk is a widely used cloud based customer service solution, offering a plethora of features and customizable tools to build customer service portal, knowledge base, powerful AI automation and integration with other tools.
The renowned all in one omnichannel support tool empowers the customer service agents for effective client communication and the sales team to boost conversions. It is an easy to use platform that eases tracking support requests, instantly answers their queries, and monitors support team’s effectiveness.
The businesses looking for a customer relationship management (CRM) tool to run and improve the whole customer journey can use and benefit from Zendesk.
There are many features but the important ones that needs to be considered are as follows:
The top alternatives to Zendesk are Veemo Support, HubSpot, Freshdesk, Help Scout, Zoho Desk, Salesforce Service Cloud, and Intercom. You can choose the right one based on your business needs.
Omnichannel Customer Support & Help Desk Software
AI Enabled Business Messaging and Chatbot Software
Sales Engagement & CRM Software
Call Center Software & Virtual Phone System
Product Marketing & Experience Platform
Customer Experience & Feedback Management Software
