An intuitive shared team inbox to manage your customer conversation and internal communication all in one place. The modern help desk system to deliver conversational support.
Collaborate with your team for email conversations with shared team inbox for customer support, sales, marketing and other functions
Help your customers to find answers themselves 24×7 with a branded self service help center. Manage your articles with full branding control, SEO optimization and measure the performance of your customer searches to automate support.
Connect with your customers in real time using Veemo Chat’s messaging platform to support your customers on website or help desk support inside apps
Talk to your customers right inside your help desk with Veemo Talk’s modern cloud based call center software. Manage your numbers across the globe, call transcripts and internal notes all in one unified view.
Support your customers across their favorite messaging channels such as Facebook Messenger, Twitter and SMS and keep track of their customer communication.
Integrate a support widget on your website or inside your app to deliver self help or let your costumes raise tickets when your customer needs the most.
Manage your help desk and ticketing support in one team box to track, assign and measure your customer support effectiveness.
Automate your help desk workflow and maintain high levels of customer satisfaction at all times, by having the right people dealing with the correct queries swiftly.
Easily assign tickets to teams and manage them using ticket assignments. Quickly view progress, delegate tasks, and monitor SLA compliance for fast resolution.
Define and measure your service level agreement (SLA) to meet your business KPIs and team performance criteria.
See in real time who all are replying to conversations to reduce duplicate replies and customer frustration.
Respond quicker and improve your team productivity by sharing the common templates of customer queries across your team.
In August 1994, the very first e-commerce transaction took place when a man sold a Sting CD to a friend on NetMarket. A lot has changed since then—in the quarter century since that historic sale, e-commerce has become an integral part of the world economy, giving rise to behemoths
In August 1994, the very first e-commerce transaction took place when a man sold a Sting CD to a friend on NetMarket. A lot has changed since then—in the quarter century since that historic sale, e-commerce has become an integral part of the world economy, giving rise to behemoths
In August 1994, the very first e-commerce transaction took place when a man sold a Sting CD to a friend on NetMarket. A lot has changed since then—in the quarter century since that historic sale, e-commerce has become an integral part of the world economy, giving rise to behemoths
Create Knowledge base articles and FAQs for the general public. Enable your customers to help themselves
Build a centralized knowledge management hub for employees to quickly find answers to common questions or issues, boosting productivity and collaboration within the organization.
Create knowledge articles in multiple languages to support your customers globally and reduce your support issues by helping your customers to find answers in their own language.
Build your own, SEO optimized, mobile responsive support portal to notch up your customer service experience to the next level.
Measure successful and failed keywords your customers search to understand your knowledge base effectiveness. Monitor article metrics like number of views, likes and dislikes.
Show helpful solutions based on when your customers need the most — on your website, mobile app, or even chat.
Assign tickets to agents based on their current workload, skill or using the round robin method.
Define your own trigger conditions and automate everyday team activities for your customer support and ensure no critical issues or events are missed.
Automate your customer service queries with a self help center and integrate it with your web messenger.
Improve your support team productivity by setting up SLAs, automating escalations and measure breaches to measure your team performance.
Set rules to reduce your repetitive task by auto assigning conversations to team members based on their history
Setup triggered based rules to automatically create tasks to manage important conversations
Measure important business metrics and KPIs about customer conversations and satisfaction ratings so that you can improve and deliver better customer experience
Get real time updates on your customers conversations, team activities and key business metrics inside the dashboard to deliver the real time support.
Measure the impact of every customer channel and how the conversations are distributed across teams over any time period. Analyze staffing prediction and busy periods with heatmap analysis
Identify top performers and agents who need more training and build agent leaderboards for various conversation related activities
Understand how your conversations are performing with key metrics such as first response time and average resolution time to improve your responses.
Observe and improve your customer satisfaction (CSAT) Score. Identify your happy and unhappy customers.
Deliver a consistent experience for your customers across your website and portal. Tailor the look and feel of your customer portal with Veemo Support to make it look like a natural extension of your brand.
Work with team members on various tasks like knowledge base creation and getting answers for ticket resolution from different teams, using your client portal software’s collaborative workspace
The online customer portal offers all the information on support requests that a customer typically needs. Access past queries, use the client portal as a knowledge resource, thus avoiding asking the same questions again
All portals are private by default, but you also have the option to create public portals which can be viewed by anyone. Great for things like support documentation, or a resources page on your website
The customer portal is accessible over https to offer your customers complete privacy and security of your data. We are also GDPR compliant.
Automate incident communication, eliminate duplicate support tickets and alert your product users across channels with proactive customer support
With status widget, display real time proactive alerts of your service’s current status on your website or inside app.
Notify your customers with real-time subscriber notifications right where they are. Let them subscribe to exactly what they care about
Communicate incidents and maintenance in your customers from 10+ supported languages or customize your own
Turn your page into a business communication tool with Uptime Showcase, which lets you display historical uptime to current and prospective customers.
Take the hassle out of incident communication with pre-written templates and canned responses. Tight integrations with the incident management tools you already rely on enable you to quickly get the word out to users
Set a due date and time for each task. Assign tasks to individual agents. Create task templates and reuse them on tickets
Create your own task templates to automate and reuse them across tickets. Setup due date, agent assignment and pending tasks assigned to you in one place.
Setup internal support processes and mMeasure how many conversations need internal tasks to know your repeat queries.
Link all tasks to the respective contact or ticket to keep track of each activity. Give your agents a single view to know all internal activities in one place.
Keep a track of how your agents are able to complete the assigned tasks with due dates and measure their progress with conversation status.
Veemo Support’s developer API helps to connect with your existing workflow and ecosystem of tools that you already use so that the customer information can easily shared across tools seamlessly
Complete REST API to Integrate Veemo Support with your business applications such as ecommerce, CRM, contact center, sales and marketing tools to plug in your existing workflows.
Provide real time chat or messaging support to your users or add chat functionality inside your web or mobile apps to deliver in-app support to boost your user engagement.
Get updated about your conversations and important alerts with real time notifications on your dashboard and apps. Be on top of your team activities and respond in real time to deliver faster resolution.
Stay compliant with GDPR regulations with Veemo Support’s comprehensive solution for data protection and security. Enjoy peace of mind knowing that your sensitive customer data is protected.
Veemo Support’s enterprise grade security powers all conversations across the help desk, messaging, voice with 256 bit encryption and protects sensitive customer information.
Encrypt your communication between web browsers and web servers. All HappyFox accounts come with an in-built SSL customization module.
Veemo Support allows you to whitelist the IP addresses from which agents can access their agent portal
Manage concurrent sessions and automatically log out when an agent leaves the computer unattended while still signed in.
Grow Customer Relationships and stronger team collaboration with our range of products across the Conversational Engagement Suite.
Omnichannel Customer Support & Help Desk Software
AI Enabled Business Messaging and Chatbot Software
Sales Engagement & CRM Software
Call Center Software & Virtual Phone System
Product Marketing & Experience Platform
Customer Experience & Feedback Management Software
