11 Best Chatbot Builders for 2025 (Comparison & Features)

Compare the best chatbot builders to design custom bots without any coding skills, using Veemo’s chatbot builder

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Build Conversations Bots at Ease with Veemo’s Chatbot Builder

Regardless of its marketing, sales or support, Veemo’s bot builder allows you to design chatbots for any use cases and easily integrate across your preferred channels.

No Coding Knowledge, No Worries!

Create a chatbot without any coding experience. A no-code builder allows everyone, regardless of technical expertise, to easily build a chatbot with ready made templates.

Make Human Like Interactions

Conversations similar to human touch reduce the agent involvement and make the interaction more natural. The ideal chatbot builder supports building AI-powered chatbots that leverage Natural Language Processing (NLP).

Measure Customer Sentiments

Allow chatbots to evaluate the tone of a message and determine the customer’s emotion. The chatbot can respond appropriately, showing empathy and offering support.

Your Preferences, Your Chatbot

Enable chatbots to provide a personalized experience for each customer. Build tailored responses that meet the customers’ needs by leveraging their preferences and behavior.

Brands are constantly seeking innovative solutions to enhance customer experience, streamline operations and scale conversations with little human aid. With the help of AI, it gets even easier to build a chatbot that is scalable, configurable and can manage hundreds of queries at any time.

We cover the best AI chatbots builders available at present and how they fare to solve various use cases. The comparison provides detailed reviews of top chatbot builders, their key features and pricing analysis to help you choose the right builder.

Table of Content

1 What is Chatbot Builder?
2 Comparison Table of Top Chatbot Builders
3 What are the Benefits of a Powerful Chatbot Builder?
4 Key Features of a Best Chatbot Builder
5 11 Best Chatbot Builders Reviewed & Compared
6 How to Choose the Right AI Chatbot Builder for your Business?
7 Stay on Top of your CX Game with Veemo’s Omnichannel Chatbot Builder
8 You can rely on us
9 Omnichannel Helpdesk and Ticketing System
10 FAQs about Top Chatbot Builders & Tools

What is Chatbot Builder?

A chatbot builder is a visual drag-and-drop interface that allows users to create as well as customize chatbots without any programming skills. It simplifies the process of building and deploying customized chatbots for various use cases such as customer support, lead generation, or e-commerce.
Chatbot builder software typically provides a drag-and-drop interface where users can define the chatbot’s conversational flow, set up preset responses, integrate with various messaging platforms, and deploy the chatbots on desired channels. The builder utilizes natural language processing and machine learning algorithms to understand as well as respond to user queries accurately.
Key objectives:

Automate customer service: Provides instant and accurate responses to customer queries, ensuring prompt as well as efficient customer service.
Lead generation and qualification: A sales chatbot can collect and qualify leads by engaging in personalized conversations, gathering necessary information, and guiding prospects through the sales funnel.
Automate routine tasks: Chatbot creators can automate repetitive tasks, such as answering FAQs, allowing businesses to focus on more strategic activities.
Enhance user experience: Enhance user experience by providing personalized recommendations, guiding users through processes, and resolving issues promptly with a conversational interface.

Comparison Table of Top Chatbot Builders

Here is a comparison table of the best chatbot builders reviewed. We have reviewed key features, pricing plans, and target audience to provide a comprehensive view of the tools.

Software	Pricing	Free-Trial	Key Features
Veemo Chat	$29/ month	14-days free trial	AI-powered chatbots Omnichannel support Personalization and customization Natural Language Processing (NLP) Customizable chatbot flows Intelligent routing Seamless human handover Analytical insights
Omni24	$29/ user/month	14-days free trial	Interactive chatbot builder AI & NLP support Multichannel communication Visitor multi-language support Real-time monitoring and analytics Personalization and customization
Hubspot’s Chatbot Builder	Free	N/A	Automate & scale conversations Unified customer experience. Create personalized messages
Botsify	$49/month	Free trial available	Third-party platform integrations Smart chatbot templates Train chatbots using ML
TARS	Request a quote	14-days free trial	Create chatbots User-friendly drag-and-drop editor Advanced NLP technology Extensive template library A chatbot analytics dashboard
Aivo	$99/month	30-days free trial	Multi-language communication Personalize customer interactions One unified interface
Intercom	$74/month	14-days free trial	Chatbots can be customized Internal IDs that can be used to identify customers across different channels
LivePerson	Request a quote	N/A	Pre-built chatbot templates Anticipate customer inquiries through AI
Kore.ai	20¢/conversation	Free-trial available	Advanced NLP technology Detailed analytics & insights
Yellow.ai	Free	N/A	Create custom chatbots NLP, machine learning Multilingual support Comprehensive analytics
Drift	$2500/month	Free-trial available	Customized chatbots Integrates seamlessly ABM features available

What are the Benefits of a Powerful Chatbot Builder?

Chatbot builders make it easy for brands to create custom bots without any coding skills, offering several AI chatbot benefits such as faster deployment, reduced costs, and enhanced customer experience. Let’s explore why chatbot builders are so important in modern conversational time.

Deploy Chatbots without Technical Knowhow
A chatbot builder eliminates the need for coding or technical knowledge. It provides a user-friendly interface where users can easily create and customize chatbots according to their specific needs. This empowers businesses to quickly deploy chatbots without relying on IT departments or external developers.
Streamline Sales & Support Operations
Chatbots can act as virtual assistants, helping businesses handle customer inquiries and interactions. A chatbot builder enables companies to automate repetitive tasks such as answering frequently asked questions or providing product recommendations. The sales as well as support teams get to focus on more complex issues, thereby improving overall efficiency.
Manage Conversations at Scale
Businesses get to efficiently manage a large volume of conversations simultaneously. Chatbots interact with multiple customers at once, providing instant responses and resolving queries in real-time. The scalability ensures that businesses can handle customer inquiries and support requests promptly regardless of the volume.
Measure Customer Sentiments in Real Time
Chatbot builders come with analytics and reporting capabilities that allow businesses to track customer sentiments in real time. By analyzing user interactions, businesses gain insights into customer preferences, pain points, and satisfaction levels. Improving products, services and customer experiences become easy by using the information.
Optimize the Conversational Flow Quickly
A chatbot builder enables businesses to easily modify the conversational flow of their chatbots. It allows for quick adjustments based on user feedback and changing business requirements. The flexibility enables chatbots to remain aligned with the evolving needs of the business & its customers.
Remove Internal Data Silos
A chatbot builder can integrate with internal systems as well as databases, eliminating data silos in an organization. It enriches chatbots to quickly access relevant customer information, order histories, as well as preferences. The chatbots can provide personalized recommendations and tailored solutions to customers.

Key Features of a Best Chatbot Builder

Designing a chatbot, without the coding experience, required the right chatbot builder and essential processes. Here is the essential features to design for your business case:

Visual Chatbot Builder

A top-tier chatbot builder should offer a user-friendly, drag-and-drop interface for designing conversation flows. A no-code builder allows non-technical users to create complex chatbot conversational flows without coding, ensuring seamless interactions tailored to user journeys. The interface should enable easy addition of dialogue nodes, decision points, and integrations, making the bot-building process accessible.

NLP Capabilities

AI-powered chatbots provide human-like conversations and make the interaction more natural. The best chatbot builders incorporate powerful NLP engines that can interpret various phrasings, handle typos, and understand context. The feature enables the chatbot to engage in more human-like conversations and accurately respond to a wide range of user inputs.

Sentiment Analysis

Sentiment analysis technology allows chatbots to evaluate the tone of a message and determine the customer’s emotion. With this tool, the chatbot can respond appropriately, showing empathy and offering support. The analysis can also help identify customer dissatisfaction and provide insight into areas where the business can improve.

Advanced Customization & Targeting

The chatbot builder should allow businesses to create personalized interactions by letting them choose which messages to display based on the customer’s actions. Superior chatbot builders provide extensive customization options, allowing businesses to align the bot with their brand voice and create personalized user experiences.

Omnichannel Messaging Support

An omnichannel messaging allows businesses to meet customers where they are and provide seamless communication across all channels. A chatbot builder that supports omnichannel messaging provides extensive customization options. The bots are aligned with the customers preferences and can create engaging content while also transitioning seamlessly between various platforms.

Multi Lingual Support

Businesses that operate globally must provide chatbots that can communicate in multiple languages. A chatbot builder that supports multilingual support will allow businesses to create chatbots that speak different languages and provide support to customers in different regions. The feature is essential for businesses that want to expand their global reach.

Human Handover

No matter how good the chatbot is, there will always be times when a customer requires the assistance of a human agent. That’s where the human handover feature comes in. This feature allows chatbots to seamlessly transfer the conversation to a human agent when needed. It is essential to providing a smooth customer experience, ensuring that the customer’s inquiry is resolved quickly.

11 Best Chatbot Builders Reviewed & Compared

We have compared the top chatbot builders based on their features, pricing and how they might be a better fit for certain business needs.

#1 Veemo Chat

Best chatbot builder to automate marketing, sales & customer support

Veemo is an AI-powered customer engagement platform that offers a powerful chatbot builder as part of their suite of tools. The platform makes it easy for businesses to create intelligent chatbots and provide exceptional customer messaging experiences.

Key features:

AI-powered chatbots: Veemo leverages AI technology to create chatbots that can understand & respond to customer queries intelligently, providing automated assistance while also saving time for businesses.
Omnichannel support: Create chatbots that can be deployed on various channels, including websites, messaging apps, and social media platforms, ensuring seamless communication across different touchpoints.
Customization: Brands can customize their chatbots with their own branding, design, and conversational flows. This level of personalization helps create a more engaging as well as personalized experience for customers.
Natural Language Processing (NLP): The chatbot builder’s NLP capabilities enable chatbots to understand as well as interpret customer queries accurately. It ensures that customers receive relevant responses, enhancing their overall experience.
Conversational design: Veemo’s chatbot builder offers a visual interface that allows businesses to easily customize chat flows without the need for coding knowledge.
Intelligent routing: Includes intelligent routing capabilities, meaning it can automatically route customer inquiries to the appropriate department or agent if needed.
Seamless human handover: Within instances where the chatbot is unable to address a customer’s query, it can seamlessly hand over the conversation to a human agent, ensuring a smooth transition and minimizing customer frustration.
Analytical insights: Access detailed analytics on chatbot performance, customer interactions, and trends, allowing them to continually optimize chatbot’s performance.

Pricing: Veemo has plans for every business need. Starting at just $29/month that’ll help startups to $59/month for much bigger companies. The software pricing is also customizable as per business requirements. Sign up and try their 14-day free trial now!

#2 Omni24

Top chatbot builder to deliver a superior customer experience (CX)

Omni24 is an AI-enabled customer experience platform with a chatbot builder designed for small to medium-sized businesses in need of improved customer support as well as lead generation. The platform offers an integrated messenger with live chat, knowledge base and meeting scheduler that can be embedded on websites to automate business functions.
Key features:

Interactive chatbot builder: Design chatbots that engage users with various interactive options such as buttons, forms, and carousels. The feature ensures that your chatbot is not only informative but also visually appealing.
AI & NLP support: The software offers advanced chatbot capabilities, allowing businesses to automate customer interactions. Also, it provides instant responses to frequently asked questions.
Omnichannel inbox: Connect with customers across various channels, including website chat, Facebook Messenger, and WhatsApp. The versatility ensures that businesses engage with their customers wherever they are, enhancing accessibility & convenience.
Multi-language support: Omni24 offers multi-language support, allowing you to create chatbots that can communicate with customers in their preferred language. It enables you to provide personalized experiences to a diverse range of customers.
Real-time monitoring and analytics: Businesses gain helpful insights into their customers’ behavior and preferences. Use the data in optimizing chatbot performance while tailoring marketing strategies to specific customer segments.
Personalization: Omni24 allows businesses to personalize their chatbots with custom design elements, interactive messages, and targeted offers. This level of customization helps create a unique brand experience as well as increases customer engagement.

Pricing: The software offers 4-tier pricings to help you zero-in on the one that suits your business needs. The prices start at $29/month, $59/month to $149/month. Omni24 also offers a 14-day free trial for businesses to explore its features before making a commitment.

#3 HubSpot

Powerful chatbot builder to with all in one CRM

HubSpot’s Chatbot Builder is a powerful platform that enables businesses to automate as well as scale conversations with customers. As a CRM tool, it also allows users to track and manage all customer interactions in a single place for a unified customer experience.

HubSpot’s Chatbot Builder allows users to create personalized messages that align with specific user intents, integrate live chat with your website for real-time customer engagement, and to automate responses to common questions.

#4 Botsify

Top chatbot builder with intuitive flows

Botsify is an AI chatbot builder that enables businesses to create smart chatbots for a range of messaging channels such as Facebook Messenger and WhatsApp. It provides advanced NLP algorithms as well as machine learning to improve chatbot performance.
Third-party platform integrations like Shopify enable eCommerce brands to utilize chatbots to optimize their customer interactions. It offers smart chatbot templates to make the process of building a chatbot quick and straightforward.

#5 TARS

Intuitive AI chatbot builder for Facebook channel.

TARS is a chatbot builder that lets businesses easily create chatbots for their website or social media channels. What sets TARS apart is its user-friendly, drag-and-drop interface along with its advanced NLP technology. It enables chatbots to understand human language and accurately respond to customers’ queries.
TARS offers an extensive template library that businesses can customize to suit their specifications. An analytics dashboard that tracks efficiency metrics and chatbots that integrate with landing pages for a seamless user experience.

#6 Aivo

Best AI chatbot builder for simple use cases.

Aivo is an AI-powered chatbot builder that creates personalized experiences for customers through a unified messaging interface.
Aivo’s chatbots communicate with customers in various languages to provide an inclusive experience. The builder uses AI to personalize customer interactions, tailoring its responses to customer intent, history, and preferences.

#7 Intercom

Popular chatbot builder for SaaS businesses

Intercom is a chatbot builder designed to help businesses improve their sales, support, and marketing efforts through personalized customer communication. The platform is a web app that allows businesses to seamlessly communicate with their customers across different channels such as email, chat, and social media.
Intercom provides businesses with internal IDs that can be used to identify customers across different channels, allowing for seamless and personalized communication. The platform includes tools for automating sales and marketing efforts such as lead qualification for improved ROI.

#8 LivePerson

Powerful AI chatbot builder suitable for large enterprises

LivePerson is an enterprise-grade chatbot builder that utilizes AI-powered chatbots to enhance customer experience across messaging channels. It has an extensive variety of pre-built chatbot templates that businesses can customize to fit their unique needs without starting from scratch.
A unique feature of LivePerson, LiveIntent allows businesses to anticipate customer inquiries through AI and prompt customers at the right time for improved engagement. Provide businesses with detailed insights into key metrics such as customer satisfaction, chat volume, and response time for informed decision-making.

#9 Kore.ai

Best AI chatbot builder with multi language support

Kore.ai is a comprehensive conversational AI tool that helps businesses improve customer experience by automating common problems and streamlining customer interactions.
Kore’s Advanced NLP technology enables bots to understand and respond to customer inquiries using human-like language. Custom dashboards that offer detailed insights into chat volume, user engagement, and bot performance.

#10 Yellow.ai

Comprehensive chatbot builder to automate customer engagement

Yellow.ai is an AI-powered chatbot builder designed to help businesses automate customer engagement and streamline their operations.
The platform’s AI capabilities include NLP, machine learning, and multilingual support, allowing businesses to deliver exceptional customer experiences. Comprehensive analytics and integrations that enable businesses to track chatbot performance as well as integrate with other tools.

#11 Drift

Ultimate Chatbot builder for conversational marketing

Drift is a chatbot builder platform that promises to make marketing, sales, & customer support teams more effective with their customer interactions, without the complexity of traditional chatbot builders.
Drift’s chatbot-builder can be used by anyone, regardless of technical skill, to create customized chatbots perfect for lead generation, as well as automating complex processes. Drift’s ABM features let you understand the target audience and engage them at a personal level by leveraging contextual information.

How to Choose the Right AI Chatbot Builder for your Business?

When there are so many chatbot builders available, it can be tricky to choose the right one. Here are the key criteria that need to be considered when selecting the right chatbot builder.

1. Ease of Use

The ease of use of a chatbot builder is crucial for businesses with limited technical experience. Look for builders with a user-friendly interface and drag-and-drop capabilities. Some builders also provide pre-built templates that businesses can customize to fit their specific needs. Overall, an easy-to-use chatbot builder can save businesses time as well as money.

2. Available Features

Consider what channels the chatbot will operate on, from popular messaging platforms like Facebook Messenger to SMS. Select a chatbot builder that offers flexibility in the types of chatbots you can create such as conditional response chatbots and customer feedback chatbots.

3. Customization Options

There should be customization options available to ensure a chatbot matches a business’s brand and specific needs. A chatbot builder should allow customizing text and message formats, full interface settings for a seamless brand experience.

4. 3rd Party Integrations

The chatbot builder can have public APIs to integrate with various business tools to make the customer data more accessible. Check if the builder offers integrations with tools like CRM software, social media platforms, and live chat software. Integrations also help to better manage customer data, streamline operations while generating better insights.

5. Pricing

Pricing is an essential factor to consider when choosing the right chatbot builder. Look for chatbot builders with pricing plans that match your budget while providing access to necessary features. Many tools offer free trials, allowing businesses to test the platform before committing to paid plans.

6. Support

Ensure that the chatbot builder provides comprehensive support documentation like tutorials, FAQs, and email support. Some builders may offer additional support options like phone support or priority customer service for an additional cost.

7. Security

Security should be a top priority when dealing with customer data. Look for chatbot builders that have built-in security measures like HTTPS encryption, data encryption at rest, user authentication, and access control. Measures like these provide protection for customer information, keeping it secure in case of a breach.

Stay on Top of your CX Game with Veemo’s Omnichannel Chatbot Builder

Chatbot builders provide a scalable solution, allowing brands to handle multiple customer queries simultaneously without compromising on quality. This not only improves efficiency but also frees up valuable time for employees to focus on high-impact tasks, eventually driving growth and innovation.
A powerful chatbot builder like Veemo provides integration with various business tools such as CRM systems and email marketing platforms, allowing brands to gather valuable customer data. The builder’s analytics capabilities enable businesses to track chatbot performance, identify bottlenecks, and make data-backed decisions to continuously achieve better outcomes.

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Radically new solutions for data

FAQs about Top Chatbot Builders & Tools

How much does it cost to develop a chatbot using a chatbot builder?

The cost of developing a chatbot varies depending on the complexity of the chatbot, the features required, and the platform subscription. Some chatbot builders offer free limited plans with basic features, however it’s important to consider your business needs and budget before selecting a chatbot builder.

How are chatbots trained to understand user intents?

Chatbot builders are trained using Natural Language Processing (NLP) algorithms that analyze user input and identify their intent. NLP allows chatbots to understand user requests and respond in a human-like manner. The more data a chatbot receives, the more accurate its responses become over time.

How does a chatbot builder work?

A chatbot builder typically employs a visual drag-and-drop interface to build chatbot flows. Users can select pre-built chatbot templates or create their own conversational flows by defining intents, entities, and responses. The chatbot builder also allows for integration with messaging platforms or websites, enabling users to deploy their chatbots and engage with users in real-time.

Do I need coding skills to design the top chatbot builder?

You do not need coding skills to use a chatbot builder. Most chatbot builders are designed with a user-friendly interface that eliminates the need for coding knowledge. The builders offer pre-built templates, intuitive design tools, and easy-to-use features, making it accessible to users with little to no technical expertise.

Can I customize the appearance of my chatbot?

Yes, most chatbot builders provide customization options for the appearance of your chatbot. You can choose colors, fonts, and even add logo or brand elements to make the chatbot align with branding. Some builders also offer advanced customization options like CSS customization or chatbot widget design to provide a unique user experience.

Can the best chatbot builders handle complex customer queries?

Chatbots can be programmed to handle complex customer queries using Natural Language Processing (NLP) & Machine Learning algorithms. Advanced chatbot builders offer NLP capabilities that enable the chatbot to understand and respond accurately to complex & context-based queries, but some of them might have limitations depending on their level of sophistication.

11 Best Chatbot Builders for 2025 (Comparison & Features)

Trusted By Leading Brands

Build Conversations Bots at Ease with Veemo’s Chatbot Builder

No Coding Knowledge, No Worries!

Make Human Like Interactions

Measure Customer Sentiments

Your Preferences, Your Chatbot

What is Chatbot Builder?

Comparison Table of Top Chatbot Builders

What are the Benefits of a Powerful Chatbot Builder?

Key Features of a Best Chatbot Builder

Visual Chatbot Builder

NLP Capabilities

Sentiment Analysis

Advanced Customization & Targeting

Omnichannel Messaging Support

Multi Lingual Support

Human Handover

11 Best Chatbot Builders Reviewed & Compared

#1 Veemo Chat

#2 Omni24

#3 HubSpot

#4 Botsify

#5 TARS

#6 Aivo

#7 Intercom

#8 LivePerson

#9 Kore.ai

#10 Yellow.ai

#11 Drift

How to Choose the Right AI Chatbot Builder for your Business?

1. Ease of Use

2. Available Features

3. Customization Options

4. 3rd Party Integrations

5. Pricing

6. Support

7. Security

Stay on Top of your CX Game with Veemo’s Omnichannel Chatbot Builder

You can rely on us

Omnichannel Helpdesk and Ticketing System

Turn Every Support Issues into Personalized Conversations with Veemo’s Omnichannel Helpdesk and Ticketing System. Make customer happiness your top priority with a digital first customer experience (CX) approach

Radically new solutions for data

Radically new solutions for data

FAQs about Top Chatbot Builders & Tools

How much does it cost to develop a chatbot using a chatbot builder?

How are chatbots trained to understand user intents?

How does a chatbot builder work?

Do I need coding skills to design the top chatbot builder?

Can I customize the appearance of my chatbot?

Can the best chatbot builders handle complex customer queries?

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