Uncover the best Shopify customer service apps, curated to elevate your support operations and optimize the Shopify store’s service capabilities. Explore top tools that enhance customer interactions, streamline support processes and integrate seamlessly with your store’s existing setup.
No credit card required. Easy setup
Elevate service standards, streamline support processes and eventually drive more sales.
Utilise pre-designed templates for consistent and professional communication. The teams can respond swiftly while maintaining a personalized touch in every interaction.
Implement automated responses and intelligent ticket routing to ensure that inquiries are directed to the right team members for quick resolution.
Leverage comprehensive analytics and reporting features to understand customer preferences better. Brands can easily tailor their service strategies and improve their customer satisfaction.
Provide round-the-clock assistance with automated responses and chatbots, ensuring customers have access to help even outside of regular business hours.
Imagine a Shopify store is thriving and sales are pouring in, but suddenly customer inquiries start overwhelming the inbox. Frustration will eventually build as the business will struggle to keep up and the current customer service approach won’t be sustainable.
Shopify customer service apps is the solution that has been leveraged by businesses for streamlining the support process. But with so many options available, how to choose the right one for the business? Let us review and compare the top apps to help Shopify businesses make informed decisions.
Shopify customer service apps refer to specialized tools that boost customer support for Shopify e-commerce stores. The apps integrate seamlessly with Shopify’s ecosystem, providing merchants with additional features to manage customer inquiries. They typically connect various communication channels (such as email, live chat, social media and phone) into a centralized dashboard.
Key objectives:
Since there are numerous Shopify customer service apps available, it can be challenging to determine which app best meets the business needs. Make sure to check out the comparison below to ensure you get the best option:
| Software | Price |
Free Trial | Key Features |
| Veemo Support | From $29/month | 14-days free trial |
|
| Omni24 | From $29/month | 14-days free trial |
|
| Richpanel | From $19/month | 14-days free trial |
|
| Gorgias | From $60/month | 7-days free trial |
|
| DelightChat | From $39/month | 14-days free trial |
|
| Re: amaze | From $20/month | 14-days free trial |
|
| Tidio Chat | Free plan available | Free plan + paid plans |
|
| Help Scout | From $20/user/month | 15-days free trial |
|
| Freshdesk | Free plan available | Free plan + paid plans |
|
| Zendesk | From $19/agent/month | 14-days free trial |
|
| HappyFox | Custom pricing | Demo available |
|
| Chatra | Free plan available | Free plan + paid plans |
|
Shopify offers a robust set of features that are essential for effective e-commerce customer service, designed to enhance the shopping experience and streamline support operations. Let’s take a look at them below:
A centralized inbox consolidates messages from various channels such as email, live chat, and SMS into a single interface. Support agents can manage and respond to all customer inquiries from one place. Unified inboxes are a hallmark of modern customer service tools, typically including features like ticket assignment and status tracking to ensure efficient handling of customer issues.
Live chat functionality enables real-time communication between customers and support agents. The feature is crucial for providing immediate assistance, answering quick questions and guiding customers through the purchasing process. Many apps offer customizable chat widgets that can be easily integrated into Shopify stores.
Many apps offer AI-powered chatbots and automated response systems that can handle queries without human intervention. The systems can be programmed to provide instant answers to FAQs or collect initial information before routing complex issues to human agents.
A comprehensive knowledge base or self-service portal empowers customers to find answers to their questions independently. The feature typically includes a searchable database of articles, FAQs and guides covering common issues. Businesses can reduce the volume of support tickets and improve customer satisfaction by providing easily accessible information.
Customers expect support across various platforms in the omnichannel retail environment.
Top customer service apps offer multiple communication channels, including email, social media platforms (like Facebook) SMS and phone support. The feature ensures that businesses can meet customers where they are most comfortable, providing a seamless support experience across all touchpoints.
Detailed customer profiles give support agents valuable context when handling inquiries. The feature integrates with Shopify’s customer data, providing agents with a comprehensive view of a customer’s purchase history and any relevant notes. Access to the information allows for more personalized support as agents can quickly understand the customer’s background and potential issues.
Robust analytics and reporting capabilities are essential for continually improving customer service operations. Leading e-commerce customer service software provides detailed insights into key metrics such as response times, resolution rates, customer satisfaction scores, and agent performance. These reports help businesses identify trends, spot areas for improvement, and make data-driven decisions to enhance their customer service strategy.
Effective customer service often requires collaboration between team members. Many apps include features that facilitate teamwork, such as internal notes on tickets, the ability to mention colleagues and shared macros or response templates.
We have curated a list of the 12 best customer support apps specifically tailored for Shopify store owners. Let’s understand what makes them so beneficial:
Top Shopify customer service app for AI assistance
Veemo Support is a powerful customer service app designed specifically for Shopify stores, offering a comprehensive suite of tools to enhance customer support operations. The platform stands out as one of the best Shopify Customer Support Apps due to its user-friendly interface and seamless integration with the Shopify ecosystem.
The app is particularly well-suited for small to medium-sized businesses looking to scale their customer service operations efficiently without compromising on quality.
Key features:
Pricing: Veemo’s plans vary from $29/user/month to $129/user/month. Visit Veemo’s pricing page for more insights.
Top Shopify customer support app for advanced analytics
Omni24 is a customer support solution designed specifically for Shopify stores, offering a unified platform to manage customer interactions across multiple channels. The app stands out for its ability to streamline customer service operations and enhance customer satisfaction. The solution is particularly well-suited for businesses looking to offer omnichannel support without the complexity of managing multiple separate tools.
Key features:
Pricing: The pricing ranges between $29 and $149, depending on various factors. Check out their pricing for a more detailed comparison.
Seamless Shopify customer service app for integrations
Richpanel is a well-known customer support platform designed for Shopify stores. It offers an all-in-one solution that centralizes customer communications across various channels, including email, chat and social media.
The platform’s key features include an AI-powered chatbot, automated workflows and a unified customer view. Its unique selling point is the seamless integration of CRM capabilities with support tools, allowing for personalized customer interactions.
Robust Shopify customer service app for automation
Gorgias is a leading customer service platform tailored for e-commerce businesses, particularly those on Shopify. It centralizes customer interactions from multiple channels into a unified helpdesk, streamlining support operations and enhancing efficiency.
The platform stands out with its deep Shopify integration, allowing agents to view and modify orders directly within the helpdesk. Its automation features, including macros and rule-based responses, significantly reduce response times.
Comprehensive Shopify customer service app for a unified inbox
DelightChat is a customer support platform designed for Shopify stores that offers a unified inbox that consolidates messages from various channels. The app integrates seamlessly with Shopify, providing a streamlined support experience.
Some of the platform’s key features are AI-powered automation, team collaboration tools and customer segmentation capabilities. Its unique selling point is the combination of powerful functionality with a user-friendly interface.
Extensive Shopify customer support app for customizable live chat widgets
Re:amaze is a versatile customer support platform tailored for Shopify stores. It offers a unified inbox for managing customer communications across multiple channels. The platform’s user-friendly interface and robust features make it an excellent choice for businesses of all sizes.
The platform consists of a customizable live chat widget, automated chatbots, a comprehensive knowledge base and detailed customer profiles. Re:amaze’s unique selling point is its seamless integration with Shopify which allows for real-time order information and customer data synchronization.
Robust Shopify customer service tool for providing 24/7 support
Tidio Chat is a versatile customer support app for Shopify stores, offering live chat, chatbots and email integration in one platform. It enables real-time communication with customers, enhancing engagement and support efficiency.
Tidio Chat offers AI-powered chatbots, visitor tracking and multi-channel support. Its unique selling point is the combination of live chat with automated chatbots. Businesses can provide 24/7 support and capture leads effectively.
Seamless Shopify customer support platform for self-service support
Help Scout is a versatile customer support platform that integrates seamlessly with Shopify, offering a comprehensive solution for managing customer inquiries. It provides a unified inbox and reporting tools to streamline support operations.
The solution’s features consist of a shared inbox for team collaboration, a customizable knowledge base for self-service support and powerful automation tools. Help Scout’s unique selling point is its focus on personalized, human-centered support, with features like collision detection that help agents provide more contextual assistance.
Comprehensive Shopify customer service platform for managing tickets
Freshdesk is a versatile customer support platform that integrates seamlessly with Shopify, offering a comprehensive solution for managing customer inquiries. It provides a unified interface for handling tickets, live chat and social media interactions.
Freshdesk’s stand-out features are AI-powered chatbots, a robust ticketing system and customizable automation workflows. Its unique selling point is its scalability and flexibility, catering to businesses of all sizes with features like multi-product support.
Robust Shopify customer support app for a customizable knowledge base
Zendesk is a comprehensive customer service platform that integrates seamlessly with Shopify, offering a unified solution for managing customer interactions. It provides a centralized hub for handling support tickets, live chat and self-service options.
The platform offers robust ticketing system, customizable knowledge base, advanced analytics and AI-powered automation tools. Its omnichannel support capabilities and extensive integration options set it apart. Businesses can create a cohesive support ecosystem that scales with their growth.
Seamless Shopify customer support platform for ticketing system
HappyFox is a comprehensive customer support and help desk solution that integrates seamlessly with Shopify. It offers a unified platform for managing customer inquiries across multiple channels, including email, chat, phone and social media.
The app streamlines support operations, enhancing efficiency and customer satisfaction for e-commerce businesses. Key attributes of HappyFox include its robust ticketing system, customizable workflows and automation capabilities. Its unique selling point is the ability to create a self-service knowledge base and community forums. The app also offers advanced reporting and analytics for data-driven decision-making.
Comprehensive Shopify customer support app for integrations
Chatra is a versatile customer service app for Shopify that offers live chat, chatbots and visitor monitoring. It seamlessly integrates with Shopify stores, providing real-time communication channels to enhance customer support and boost sales.
Among the notable features of Chatra include are intuitive interface, proactive chat invitations and robust file-sharing capabilities. Its unique selling point is the ability to continue conversations via email when offline, ensuring no customer query goes unanswered. The app also offers visitor tracking and analytics to help businesses understand customer behavior.
Let’s delve into the key advantages of integrating a customer service app into the Shopify store and how it can be a game-changer for the business.
1. Improved Response Times
A dedicated customer service app allows the team to quickly access customer information and communication history in one centralized platform. The app helps brands in streamlining the support process which leads to faster resolution of inquiries and issues.
2. Provides Multichannel Support
Many Shopify customer support software offers multiple communication channels, including email, live chat, social media and phone. The omnichannel approach ensures that customers can reach out through their preferred method.
3. Streamline Automated Workflows
Customer service apps often include automation features that can handle routine tasks such as ticket categorization, routing and initial responses. It frees up the customer support team to focus on more complex issues, increasing efficiency.
4. Scalability and Growth
When the Shopify store grows, the customer support app can easily scale with the business. Whether handling a few dozen or thousands of inquiries per day, the apps can adapt to the needs.
Choosing the right customer service app for the Shopify store requires careful consideration. Let’s delve into the key factors to consider:
1. Compatibility and Integration
Look for apps that offer native Shopify integration and can sync with existing systems like CRM or marketing platforms. The integration will streamline the workflow and provide a unified view of customer interactions.
2. Features and Functionality
Assess the specific needs and compare them with the features offered by different apps. Essential features might include ticketing systems, knowledge base functionality, automated responses and multichannel support. Consider both the current requirements and potential future needs as the business grows.
3. Ease of Use and User Interface
Choose an app with an intuitive interface that the team can quickly learn and efficiently use. A user-friendly design reduces training time and improves productivity. If possible, take advantage of free trials or demos to test the app’s usability before committing.
4. Customization Options
Look for apps that allow customization of the interface, workflows and customer-facing elements to match the brand. The ability to tailor automated responses, create custom fields and adjust the app’s appearance can help maintain a consistent brand experience.
5. Reporting and Analytics
Opt for an app with robust reporting capabilities because Detailed analytics on metrics like response times and common issues can provide valuable insights. It helps to improve the customer service strategy and business operations.
6. Cost and ROI
While price shouldn’t be the only factor, it’s important to consider the app’s cost with its features and the budget. Evaluate the potential return on investment by considering how the app could improve efficiency and sales. Some apps offer tiered pricing which allows businesses to start with a basic plan and upgrade as needed.
Veemo’s Shopify Customer Service Apps offer a powerful solution for elevating the e-commerce customer service experience. Exceptional customer support is no longer optional—it’s essential for success. The apps provide the tools necessary to streamline communication, resolve issues quickly and create positive interactions that enhance customer loyalty.
Veemo’s apps empower Shopify merchants to deliver personalized and responsive support that can significantly impact their bottom line. Businesses can differentiate themselves, build stronger relationships and drive growth.
A great Shopify customer support app should offer seamless integration with Shopify and provide comprehensive customer support features like live chat. It should also have a user-friendly interface and offer customizable options to fit the needs of different businesses. Excellent customer reviews and a responsive support team are also key factors in making a Shopify customer support app great.
Customer support is crucial for Shopify stores because it helps build trust with customers, resolves issues quickly and increases customer satisfaction. Responsive customer support can lead to repeat purchases, positive reviews and word-of-mouth referrals. Prioritizing customer support can set a store apart from competitors and enhance customer experience.
Surprise and delight can be a powerful customer support tool when used strategically. Businesses can create memorable experiences that enhance loyalty by going above and beyond customer expectations. Surprise and delight can be a valuable addition to a comprehensive customer support strategy.
Implementing a Shopify customer service app? Follow best practices: ensure seamless integration with the Shopify platform. Provide easy access for customers. Offer multiple support channels (chat, email, phone). Tailor responses to customer queries. Track customer interactions for future reference and regularly update the app. Prioritize customer satisfaction and streamline customer service processes for efficiency.
Apps like Veemo Support and Reamaze offer unique features to enhance customer support efficiency. Consider the business needs, budget and customer communication preferences when selecting the best app for seamless interactions. Choose wisely to improve customer satisfaction and loyalty.
Grow Customer Relationships and stronger team collaboration with our range of products across the Conversational Engagement Suite.
Omnichannel Customer Support & Help Desk Software
AI Enabled Business Messaging and Chatbot Software
Sales Engagement & CRM Software
Call Center Software & Virtual Phone System
Product Marketing & Experience Platform
Customer Experience & Feedback Management Software
