Discover the detailed comparison and reviews of the best conversational AI platforms to choose the right software for your business.
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Empower your agents and deliver modern CX with best in class conversational AI software that drives actionable outcomes, without compromising on the human touch.
Provide round-the-clock customer support regardless of the time or day, leading to higher customer satisfaction. Businesses are able to address their concerns in real-time.
Handle a large volume of customer inquiries simultaneously. Easily scale up to handle spikes in customer interactions, ensuring that every customer gets a prompt response.
Analyze customer data and use machine learning algorithms to provide personalized responses. Businesses can deliver relevant information to enhance the overall customer experience.
Businesses can significantly reduce the need for human intervention. Conversational AI platforms handle a wide range of customer inquiries, freeing up resources while reducing support costs.
As technology advances, businesses are increasingly using artificial intelligence to enhance their customer interactions. Conversational AI platforms has revolutionized the way brands interact with their customers.
When looking for the perfect platform – ease of use, scalability, integration capabilities, etc are some of the factors to look out for. We’ve reviewed a few of the top conversational tools based on features and use cases.
Conversational AI platform refers to a technology solution that utilizes artificial intelligence and natural language processing. It enables human-like interactions between users and computer systems aka bots. The software enables businesses to engage with customers in a more interactive and conversational manner, driving better business outcomes.
Conversational AI platform leverages natural language processing algorithms to understand as well as interpret user queries. The software can comprehend the context, sentiment, and intent behind customer interactions, enabling it to provide relevant responses. It also utilizes machine learning techniques to continuously learn and improve its conversational abilities.
Key objectives:
Conversational AI platforms usually work in seamless steps to create a fluid conversational experience, allowing users to interact with AI systems in a natural, intuitive manner.
We have summarized the best conversational AI tools based on the key features, pricing and USPs to help you choose which one is the right platform for you.
| Software | Pricing |
Free trial | Key Features |
| Veemo Chat | $29/ month | 14-days free trial |
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| Omni24 | $29/ user/month | 14-days free trial |
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| Kore.ai | 20¢ per conversation | Free-trial available |
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| Ada.cx | Request a quote | N/A |
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| Yellow.ai | Free | Free-trial available |
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| LivePerson | Request a quote | N/A |
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| Chatbot.com | $52/month | 14-days free trial |
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| Boost.AI | Request a quote | N/A |
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| Cognigy.Ai | Request a quote | N/A |
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Conversational AI platforms are revolutionizing the way businesses interact with customers to transform multiple processes. Here are the key features of a conversational AI platform that every business should consider:
A conversational AI platform should provide a unified inbox that consolidates conversations from various channels, such as website chat, social media, and messaging apps. The feature allows businesses to efficiently manage customer interactions while also providing seamless support across multiple platforms.
AI-powered chatbots are the heart of a conversational AI platform. They can handle a wide range of customer inquiries, providing personalized assistance and resolving issues in real time. Advanced chatbots use NLP to understand user intent as well as deliver accurate responses, mimicking human conversation.
Customers today prefer self-service options where they can find answers to their questions independently. A good conversational AI platform offers self-service tools like chatbots that can provide instant responses to common queries, guiding customers through troubleshooting or product information.
Automation is a crucial feature of conversational AI platforms. They can automate repetitive tasks like ticket routing, data collection, and appointment scheduling, freeing up human resources to focus on value-added activities. Workflow automation ensures greater productivity.
Conversational AI platforms should have built-in mechanisms to collect customer feedback & manage reviews. It enables brands to gain useful insights into customer satisfaction, identify areas for improvement, and address negative reviews promptly. The feedback management strives to maintain a positive brand reputation.
Sentiment analysis is a valuable feature that allows businesses to gauge customer emotions based on their interactions. By analyzing language & tone, conversational AI platforms can identify customer satisfaction levels while allowing businesses to proactively address any concerns.
The ability to tailor the AI’s responses as well as behavior to align with a brand’s voice and specific use cases is significant. The features include customizing dialog flows, creating specific intents and entities, while personalizing responses based on user data.
A good conversational AI platform should integrate with other business systems such as customer relationship management (CRM) tools, helpdesk software & analytics platforms. The integration ensures a smooth flow of data and enables businesses to get a holistic view of customer interactions.
From AI capabilities to workflow automation, conversational AI tools offer a range of capabilities to meet the unique needs of businesses across industries. We reviewed some of the best solutions available, highlighting their key features and pricing for your business.
Best conversational AI platform for small & medium sized businesses (SMBs)
Veemo is an AI powered omnichannel customer engagement platform suite that offers conversational AI tools to personalize conversations at scale across multiple channels, streamlining operations.
Key features:
Pricing: Veemo’s $29/user/month plan is suitable for small and mid sized businesses, whereas the Team plan is priced at $59 per user for bigger operations. Sign up and try their 14-day free trial to learn whether it aligns with your business requirements.
Best conversational AI solution for omnichannel customer engagement
Omni24 offers an AI-enabled customer experience platform for businesses to enhance their customer interactions and improve conversational experience. Its user-friendly interface allows businesses to easily design & deploy conversational AI solutions across different channels including websites, messaging apps & social media platforms.
Key features:
Pricing: Omni24 provides a 4-tiered plan to accommodate every business needs. The basic plan starts at just $29/month, while the enterprise plan is charged at $149/month. Sign up to determine which plan suits your business requirements.
Top conversational AI tool for contact center automation
Kore.ai is a conversational AI platform that enables businesses to build intelligent virtual assistants and chatbots to provide personalized experiences. Kore.ai provides natural language processing and understanding, allowing virtual assistants to interpret user queries accurately. The platform also supports multi-turn conversations, enabling seamless interactions with users.
Kore.ai also offers integration with various third-party systems. This makes it easy to connect with existing business applications as well as data sources. The machine learning capabilities continuously improves responses and understands user intent better over time.
Ultimate conversational AI software to chatbot automation
Ada.cx is a conversational AI platform that enables businesses to create chatbots that replicate human-like conversations. The platform utilizes NLP and ML algorithms to respond to customer queries in real-time. Ada.cx’s AI-driven chatbot solution allows businesses to automate a wide range of customer interactions, reducing the need for human intervention.
The platform provides detailed insights into customer conversations, allowing businesses to track engagement metrics, identify trends, and make informed decisions. Ada.cx also offers integration with messaging platforms as well as CRM systems to engage with customers across multiple channels.
Powerful conversational AI platform with intuitive bot builder
Yellow.ai is a platform that allows businesses to build intelligent chatbots as well as virtual assistants. These chatbots can enhance customer interactions and automate various processes. The platform’s intuitive bot builder enables users to easily design and deploy customized chatbots with no requirement of coding knowledge.
Yellow.ai provides natural language processing capabilities, allowing businesses to respond to customer queries in a human-like manner. It also supports multi-language conversations, sentiment analysis, and integration with third-party tools, making it a comprehensive solution for businesses of all sizes.
Intuitive conversational AI software for enterprise needs.
LivePerson is an enterprise grade conversational AI platform to enable businesses to deliver personalized experiences by leveraging the power of intelligent bots and human agents. LivePerson’s advanced Natural Language Understanding (NLU) capabilities allow bots to respond to customer queries with utmost accuracy.
The platform also enables integration with various messaging channels such as websites, mobile apps, social media, etc. It provides powerful analytics and reporting tools that help businesses track & analyze customer interactions in real time.
Ultimate conversational AI tool with intuitive builder
Chatbot.com simplifies the process of building and managing chatbots by harnessing the power of AI. The tool is suitable for businesses of all sizes. It offers a wide range of pre-built templates and integrations to create chatbots that align with their specific requirements.
The platform also supports multi-channel deployment, allowing businesses to engage with customers across various channels such as websites, messaging apps, and social media platforms.
Best conversational AI platform for large enterprises
boost.AI is a Scandinavian-based conversational AI platform that specializes in creating virtual agents for large enterprises, particularly in banking, insurance, and public sectors. It offers a no-code interface for building AI chatbots and virtual assistants, with support for multiple languages as well as channels.
The platform addresses key business challenges through its multilingual capabilities, handling complex conversations with high accuracy. Its standout features include intent classification, automated training, and a unique multi-level conversation flow. The system can seamlessly transfer conversations to human agents when needed and provides detailed analytics for conversation optimization.
Intuitive conversational AI platform for omnichannel support
Cognigy.AI is a German enterprise-grade conversational AI platform that enables businesses to build advanced voice and chatbots. It supports omnichannel deployment across websites, messaging platforms, and voice interfaces. The platform is known for its low-code development environment as well as enterprise-scale capabilities.
The platform tackles automation challenges through its advanced NLP capabilities and seamless integration with existing business systems. It also offers powerful tools for managing bot conversations across multiple channels and languages, with built-in testing along with debugging capabilities.
Choosing the right conversational AI software for your business is a crucial decision that can greatly impact your customer experience and overall success. Here are the key criteria to help you make an informed decision:
1. What are your specific business needs? Before starting the search for conversational AI software, identify your specific requirements. Determine the types of tasks and interactions you want the AI software to handle, such as customer support, lead generation or appointment scheduling.
2. Is the software customizable? Every business has its unique branding and tone of voice. Look for software that allows customization, so you can tailor the conversational AI to match your brand and deliver a personalized customer experience.
3. How easy is it to integrate with existing systems? Seamless integration with your existing software systems is crucial for efficiency. Make sure the conversational AI software can integrate with your CRM, helpdesk, or other relevant platforms to ensure a smooth flow of information.
4. What is the platform’s natural language processing (NLP) capability? NLP determines how well the AI software understands and responds to user queries. Look for software that has advanced NLP capabilities to ensure natural conversations with your customers.
5. Does the software support multi-channel communication? Customers reach out to businesses through various channels like website chat, social media, or messaging apps. Make sure the software supports multi-channel communication to provide consistent interactions across different platforms.
6. What analytics and reporting features are available? Analytics play a crucial role in evaluating the effectiveness of your conversational AI. Look for software that offers comprehensive analytics & reporting features, allowing you to monitor performance, identify trends, while making data-driven improvements.
7. How reliable is the software’s security and data privacy? Protecting customer data should be a top priority. Ensure that the software is compliant with data protection regulations and has robust security measures in place to safeguard sensitive information.
Conversational AI platforms are able to deliver efficient customer experiences with advanced technologies like natural language processing and machine learning. Here are the key benefits:
24×7 Real-Time Assistance
One of the biggest advantages of conversational AI platforms is their ability to provide round-the-clock customer support. Customers can get instant assistance, regardless of the time or day, leading to higher customer satisfaction. Businesses are able to provide immediate responses to customer queries and address their concerns in real-time.
Highly Scalable
Conversational AI platforms can handle a large volume of customer inquiries simultaneously. They easily scale up to handle spikes in customer interactions, ensuring that every customer gets a prompt response. The scalability is essential for businesses with a growing customer base or those that experience seasonal fluctuations in customer activity.
Personalized Customer Experience
Conversational AI platforms analyze customer data and use machine learning algorithms to provide personalized recommendations. With a clear customer preferences understanding, businesses can deliver relevant information to enhance the overall customer experience.
Lower Support and Acquisition Costs
Businesses can significantly reduce the need for human intervention. Conversational AI platforms handle a wide range of customer inquiries, freeing up resources and reducing support costs. These platforms can also assist in customer acquisition by engaging with potential leads and guiding them through the sales funnel.
Sales & Support Process Automation
Conversational AI platforms can automate repetitive tasks, such as order processing and tracking, appointment scheduling, basic troubleshooting, etc. This frees up human agents to focus on more complex and high-value activities, improving productivity across the organization.
Increased Cross-Functional Collaboration
Conversational AI platforms can be integrated with various business systems, such as CRM and inventory management, enabling seamless collaboration between different departments. This integration allows for a unified customer view and ensures that information is shared across the organization, leading to faster problem resolution.
Businesses need to leverage technology that can seamlessly engage customers across multiple channels with the rise of digital interactions. Having the right conversational AI platform is crucial in delivering superior omnichannel CX at scale.
Veemo’s omnichannel platform centralizes customer conversations for a holistic view of customer data to enable agents with contextual information. Veemo’s self-service tools and AI-powered chatbots allow businesses to automate repetitive tasks as well as free up their agents’ time to focus on high-value interactions.
When evaluating the best conversational AI platforms, consider factors such as natural language processing capabilities, scalability, integration with existing systems, customization options, and user-friendly interfaces. Look for platforms that offer advanced analytics for measuring performance and gathering insights. Seek out platforms with robust security measures to protect sensitive data.
While conversational AI platforms are capable of answering FAQs and performing simple tasks, they may not be able to handle sensitive issues that require human intervention. Human customer support agents are still essential for providing personalized assistance while resolving complex problems.
Businesses should follow a few key steps to ensure a successful implementation of a conversational AI platform. They need to clearly define the goals they want to achieve with the platform. They should carefully design as well as train the chatbot to understand their specific industry and customer needs. Regular monitoring and optimization of the chatbot’s performance is also important to ensure continuous improvement.
Most modern conversational AI platforms are designed to be user-friendly and do not require extensive technical knowledge. They often provide intuitive interfaces & drag-and-drop tools for managing chatbots. Having basic programming skills can be beneficial for more advanced customization and integration with other systems.
Conversational AI software can be designed to respond in multiple languages. With advancements in NLP and machine learning, the software can analyze & interpret text or speech inputs in different languages, facilitating effective communication with customers worldwide.
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