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Are you looking for an alternative to Front, the popular customer support shared inbox? It’s common for teams to rely on a shared inbox software in order to efficiently respond to customers and collaborate more effectively. But Front is just one solution that offers these features as part of a suite of other tools. Fortunately, there are plenty of alternatives that you can consider when it comes to your customer support setup.
Every business has its own unique needs when it comes to customer engagement and management. While some may prefer a stronger user-experience or broader feature sets, others might be looking for something focused on collaboration or integration with existing tools and services. There is no single perfect option, so it’s important to research the different solutions available before making a decision.
This article will delve into the best Front alternatives and competitors in terms of customer service shared inbox offerings. We’ll discuss their pricing models and features in order to weigh up which would best suit your business requirements. So whether you’re wanting an all-in-one platform or something more specialized, let’s explore the possibilities together!
Front is a web-based team inbox software designed to streamline your customer communication. It combines all of the most popular customer service channels—email, phone, chat, and social media—into one easily accessible platform. Here are some of the features of Front:
| Tool | Key Features | Best for | Pricing |
|---|---|---|---|
| Veemo Support | |||
| Kayako | |||
| Helpjuice | |||
| Document360 | |||
| Freshdesk | |||
| Liveagent | |||
| Hubspot Service Hub | |||
| Intercom | |||
| Supportbee | |||
| Proprofs |
In today’s competitive market, it is essential to have a strong presence in the customer service industry if you want to succeed. With HelpScout, a powerful help desk software solution, there are numerous ways to manage customer inquiries and provide more personalized assistance. Despite its strength as one of the leading platforms in this space, it may not always be the best fit for all businesses. For that reason, some companies may need to look for top HelpScout competitors with features and services that can better serve their needs, such as lower pricing or different features. By finding alternative solutions, businesses can better tailor their customer service efforts without sacrificing quality.
Limitations compared to other Front alternatives.
With so many help desk and customer service solutions on the market, finding the right one can be overwhelming. To help narrow down your search, here are five key features to look for in a best Front alternative:
Veemo Support (300)
Omni24 (200)
Zendesk:
Zendesk is an online customer service software, help desk, and customer support platform that allows businesses to provide fast, efficient service to their customers. It has a variety of features designed to help businesses deliver exceptional customer service.
Features: Live chat support with automated rules; Custom ticket forms with user-friendly professional design; Produce robust reports and gain insights into customer behavior; Built-in knowledge base and searchable, categorized FAQs.
Pricing Plans:
Zendesk offers three pricing plans which range from $5 per agent, per month up to $199 per agent, per month depending on the features included.
Freshdesk:
Freshdesk provides cloud-based customer service solutions ranging from ticket management (help desk ticketing system) to team collaboration tools such as forums and blogs. Its customizable interface helps companies easily manage their interactions with customers across multiple channels such as email, phone, social media, chat etc. It also integrates with several third party applications.
Features: Integrated multipurpose portal for customer service inquiries; Predefined workflows and macros for streamlining operations; Comprehensive analytics dashboard for tracking performance metrics; Automated triggers for managing everyday activities more efficiently.
Pricing Plans:
Freshdesk’s pricing plans are highly flexible and can be tailored to fit the needs of any business size. The lowest plan starts at $15 per agent/month whereas the highest comes in at $50/agent/month for advanced functionalities.
Kayako:
Kayako is a comprehensive customer engagement platform that combines all the essential elements of support in one place including help desk software (ticket management), live chat software (instant messaging) , knowledge base software etc. Companies can build comprehensive workflows using these components complete with automation capabilities & reporting metrics
Features: Access control restrictions on tickets & conversations; Generate automated reports & SLAs with archived conversations & tickets ; Agent performance insights via detailed ticket metrics ; Customize your self-service content without coding knowledge or experience
Pricing Plans: Kayako offers two pricing structures depending on expected usage levels – Essential ($17 per user/month) for small sized teams and Growth($33/user /month )for large teams) Both these plans offer unlimited usage along with additional services like priority support and authentication services .
Groove :
Groove is an integrated help desk integration suite designed specifically with small business owners in mind . It focuses on providing easy access to powerful tools that help you not only track ,organize but also handle customer queries . The primary aim of this tool is to provide fast resolution time offering personalized responses backed by useful analytics
Features : Calendar view feature for better understanding when it comes to deadline scheduling ; Drag & drop interface & custom templates simplifying the query process Data segmentation allowing various factors like region , history or device used be taken into account while analyzing data.
Pricing Plans :Groove provides 3 tiered subscriptions – Free ($0 ) Basic ($ 10 )and Pro ($ 15 ). These plan allow a number of users ranging from 1-10 without any limit on tickets handled or emails sent
HelpDesk:
HelpDesk is an all in one solution that enables agents , customers and prospects collaborate securely across teams .The platform caters towards organizations ranging from startups , small firms as well as Fortune 500 companies who are looking for tech enabled enterprise help desks
Features : Chatbot powered interactive form builder & automation engine enabling smoother interactions Self hosted solution giving enhanced control over user data Unlimited extensibility combined together with robust security frameworks.
Pricing Plans: HelpDesk offers 4 paid subscription plans ranging from Solo ($8 ) Team ($30 ) Business ($60 ) Enterprise( Custom quotes). All these plans offer unlimited usage along side intuitive drag & drop workflow customization specific team requirements
Reamaze:
Reamaze is an all-in-one customer service platform that offers multiple channels of communication, such as email, social media, SMS, and chat support. It also provides powerful reporting tools to monitor and track customer interactions.
Key Features: Automated Bots; Easy Integrations; Comprehensive Reporting; Live Chat Tool.
Pricing Plans: Starter plan starts at $20/month up to $200/month for enterprise plan.
Tidio:
Tidio lets you easily connect with your website visitors via automated chats or custom forms. You can use it to send newsletters and promotional campaigns quickly and haplessly integrate it with other software depending on your needs.
Key Features: Advanced Automation Rules; Hundreds of Customizable Widgets & Notification Sounds; Powerful Newsletter System; Analytical Reporting Tools & Email Support.
Pricing Plans: Free up to the premium which costs $90/month depending on the number of contacts in your list.
Delightchat:
Delightchat is designed for businesses looking for an easy-to-use customer engagement platform for live chat, email, and knowledge base management capabilities in one place. It also provides other features like analytics, customizable templates and triggers integration with external systems allowing developers to add new features as needed.
Key Features: Automation Chains; Multiple Support Channels Integrated into a Single Place; Conversational AI Agent & Integrations with 3rd Party Apps Like Zendesk & Intercom ; Advanced Analytics & Customizable Chatbot Templates .
Pricing Plans : Individual plans start at $19/month up to Enterprise plan which costs $499/month
When looking for a Front alternative, many businesses turn to Veemo Support for its powerful omnichannel help desk and customer service features. With Veemo Support, businesses get an intuitive platform that helps them further their customer engagement strategy. It provides a suite of products like advanced ticketing system, knowledge base, team collaboration, reports and metrics to help track performance. Additionally, Veemo Support’s integrations with external systems make it easy for teams across departments to collaborate better on customer service tasks and projects.
Ultimately, Veemo Support is one of the best choices when searching for an alternative to Trengo because it offers a powerful platform combined with robust features that takes away some of the daily stress associated with managing customer support operations.
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